DerekT Posted July 8, 2006 Share Posted July 8, 2006 Hello RamGuy, It's been a bit of time so I am not certain if you remember me. You fixed me up with a bad dram module about 16 months ago. I was replaced and now I have moved to a new system. Modules XMS CMX512-3200XL I tested the dram after the build and found errors in test 6 of module 2. I then removed the modules and changed slots. Same issue. I then replaced them in differing slots (1 for 2 and 2 for 1) with the same issue. Different slots and retesed with the same issue. These fail at default speeds of 400MHz @ 2-2-2-5. System Specs updated. Removed the ram and installed it into a HP machine and ran memtest with the same issues. Can you please set me up for a RMA? I have appreciated your help in the past. Corsair has the most friendly and helpful support/rma of any DRAM company. :) I posted this error a while ago but forgot about it. Sorry. Thanks and regards, Derek Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted July 10, 2006 Corsair Employee Share Posted July 10, 2006 DereK, I am sorry but our XMS3200XL modules would not be supported in any OEM system, because they do not allow you to set the miniumum Voltage to 2.75 Volts. Link to comment Share on other sites More sharing options...
DerekT Posted July 11, 2006 Author Share Posted July 11, 2006 DereK, I am sorry but our XMS3200XL modules would not be supported in any OEM system, because they do not allow you to set the miniumum Voltage to 2.75 Volts. I understand but I used the system to test at any rate. I have tested these sticks on a DFi Lanpartu Ultra D, an ASUS A8N32-SLi, the HP and an ASROCK Dual board. Only the HP did not allow voltage raises. Regardless, the dram fails on all these systems. D Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted July 11, 2006 Corsair Employee Share Posted July 11, 2006 Let's get it or them replaced, please use the On Line RMA Request Form and we will be happy to replace them or it. Link to comment Share on other sites More sharing options...
DerekT Posted July 11, 2006 Author Share Posted July 11, 2006 Let's get it or them replaced, please use the On Line RMA Request Form and we will be happy to replace them or it. I filled out the rma request and then click "Send". I was refreshed back to the main page with no acknowledgement of the send. No automatic response was received either. thanks Derek Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted July 12, 2006 Corsair Employee Share Posted July 12, 2006 You should get a reply with in about 24 Hours if not please call our Customer Service at 888-222-4346 and ask them to check the status for you. Link to comment Share on other sites More sharing options...
DerekT Posted July 12, 2006 Author Share Posted July 12, 2006 You should get a reply with in about 24 Hours if not please call our Customer Service at 888-222-4346 and ask them to check the status for you. I called as there was no e-mail response. I was dealt with quickly and professionally. Once again Corsair shows a top notch support staff from web-site to confirmation and conclusion. ;): Thanks again RamGuy, Derek Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted July 12, 2006 Corsair Employee Share Posted July 12, 2006 Derek, Can you forward your Emails you sent to me so I can try and see why you did not get a reply? That will really help us to know what might be going on so we can prevent this from happening in the future. Please put ATT: Ram Guy in the subject line! ramguy@corsairmemory.com Link to comment Share on other sites More sharing options...
DerekT Posted July 13, 2006 Author Share Posted July 13, 2006 Derek, Can you forward your Emails you sent to me so I can try and see why you did not get a reply? That will really help us to know what might be going on so we can prevent this from happening in the future. Please put ATT: Ram Guy in the subject line! ramguy@corsairmemory.com My Mistake for my lack of clarity. I went to the website and sent an RMA request. When I pressed "Send" I was refreshed back to the main page. Normally there is a refresh and a "Thank-You" on most websites when such a form is sent. This did not happen. I then checked my e-mail as there is normally an e-mail sent as an auto-responder from the web form. This did not occur. I then followed your advice and phoned Corsair. I reached a representative by the name of Teresita who took my RMA request manually. She then sent me an e-mail with the address and RMA number. I sent the package today. Please excuse my lack of clarity. :) Regards, Derek Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted July 13, 2006 Corsair Employee Share Posted July 13, 2006 No Problem, please let me know when you get the new modules. Link to comment Share on other sites More sharing options...
DerekT Posted August 2, 2006 Author Share Posted August 2, 2006 No Problem, please let me know when you get the new modules. I was out of city for a week and when I came the modules had been delivered. I installed them into my Opteron 165 and tested. Clean at stock Clean at 2.7GHz @ 2.5 - 3 - 3 - 7 (Opteron 165 X 300MHz, Ram at 180MHz divider). I have not tested higher. This is more than enough. Thank you for your help. Derek Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted August 2, 2006 Corsair Employee Share Posted August 2, 2006 Great and thank you for letting me know! Link to comment Share on other sites More sharing options...
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