Installation issues iCue 5.1

[Heruhur]

Can't install iCue 5.1

Logfile:

Quote

2023-05-11_10:20:34 Checking user locale: nl-NL.
2023-05-11_10:20:34 Locale 'nl-NL' wasn't found.
2023-05-11_10:20:39 Opening file: C:\ProgramData\Corsair\iCUE5 Initial Installer\manager\cuepkg.zip.sha2
2023-05-11_10:20:39 Opening file: C:\ProgramData\Corsair\iCUE5 Initial Installer\manager\cuepkg.zip
2023-05-11_10:20:40 Using bootstrap package from repo: https://www3.corsair.com/software/CUE_V5/public/modules/windows/installerpackage/cuepkg.zip
2023-05-11_10:28:30 Package manager failed:
  "C:\ProgramData\Corsair\iCUE5 Initial Installer\manager\cuepkg.exe" --installdir="C:\ProgramData\Corsair\iCUE5 Initial Installer\packages" install icue-installer
  code: 1
  out:
Warning: Failed to check working directories restricted status.

Anyone know a solution?

[jreenen]

Variation but probably the same issue here tried everything:

Uninstall the previous version with this guide: https://help.corsair.com/hc/en-us/articles/360025166712-Perform-a-clean-reinstallation-of-the-Corsair-Utility-Engine-iCUE- same issue when I try to install iCue 5

Trying to install in Windows Safe mode.... same issue

Running Windows 11Pro every time I get this:

2023-05-31_10:10:28 Checking user locale: en-NL.
2023-05-31_10:10:28 Locale 'en-NL' wasn't found.
2023-05-31_10:10:28 Checking user locale: en-US.
2023-05-31_10:10:28 Setting user preffered language: en-US.
2023-05-31_10:10:36 Detected iCUE version=4.33.138
2023-05-31_10:10:53 Opening file: C:\ProgramData\Corsair\iCUE5 Initial Installer\manager\cuepkg.zip.sha2
2023-05-31_10:10:53 Opening file: C:\ProgramData\Corsair\iCUE5 Initial Installer\manager\cuepkg.zip
2023-05-31_10:10:53 Using bootstrap package from repo: https://www3.corsair.com/software/CUE_V5/public/modules/windows/installerpackage/cuepkg.zip
2023-05-31_10:15:27 Package manager failed:
  "C:\ProgramData\Corsair\iCUE5 Initial Installer\manager\cuepkg.exe" --installdir="C:\ProgramData\Corsair\iCUE5 Initial Installer\packages" install icue-installer
  code: 1
  out:
Warning: Failed to check working directories restricted status.

 

 

 

 

[Heruhur]

The problem still persists. v5.3.102 now and still no solution.

Is there an offline installer? I getting the feeling it's a firewall issue. (managed work laptop)

Latest error report:

2023-07-14_08:53:40 Checking user locale: nl-NL.
2023-07-14_08:53:40 Locale 'nl-NL' wasn't found.
2023-07-14_08:53:40 Checking user locale: en-US.
2023-07-14_08:53:40 Setting user preffered language: en-US.
2023-07-14_08:53:49 Failed to read and parse installer embedded payload
2023-07-14_08:53:49 Detected iCUE version=4.33.138
2023-07-14_08:53:56 Failed to get mpid value
2023-07-14_08:53:57 Opening file: C:\ProgramData\Corsair\iCUE5 Initial Installer\manager\cuepkg.zip.sha2
2023-07-14_08:53:57 Opening file: C:\ProgramData\Corsair\iCUE5 Initial Installer\manager\cuepkg.zip
2023-07-14_08:53:57 Using bootstrap package from repo: https://www3.corsair.com/software/CUE_V5/public/modules/windows/installerpackage/cuepkg.zip
2023-07-14_09:02:56 Package manager failed:
  "C:\ProgramData\Corsair\iCUE5 Initial Installer\manager\cuepkg.exe" --installdir="C:\ProgramData\Corsair\iCUE5 Initial Installer\packages" install icue-installer --format=json
  code: 1
  out:
{"data":{"comment":"Failed to check working directories restricted status.","severity":"warning"},"method":"comment"}

[Heruhur]

Aaand crickets . . . . . . . . . . 🙄

[Heruhur]

 

Update:

Got a reply today for a support ticket I made for this a while back:

Quote

Hi,
 
This is due to a language other than English being detected.  We are currently working on this issue.
 
For now, you will have to completely install and run it as a natively US-English language machine.
 
We apologize for the inconvernience.
 
Sr. Technical Support Specialist Fer

http://www.corsair.com

https://www.facebook.com/Corsair

https://twitter.com/Corsair

 

[dutchy12345]

this has been going on for months now. I am in Belgium but I have my Windows 11 regional settings set to English(USA). So everything is in English on my machine.  So the regional format is English (USA) but the Country or Region I chose Belgium since that is where I am at. But for months now the same message. I hated the software already. My corsair keyboard I like. The mice were bad. Using Razor mice now. Only have a keyboard and a headphone left. Well actually I have 2 keyboards. That's why I not changed to Razor long time ago because it is a waste. However the software doesn't even allow you to use a combination of keys to define a macro. It is just laughable. They make all this hardware but apparently they forgot to hire a programmer.

2023-07-19_20:37:55 Checking user locale: en-US.
2023-07-19_20:37:55 Setting user preffered language: en-US.
2023-07-19_20:38:09 Failed to read and parse installer embedded payload
2023-07-19_20:38:09 Detected iCUE version=4.33.138
2023-07-19_20:38:31 Failed to get mpid value
2023-07-19_20:38:32 Opening file: C:\ProgramData\Corsair\iCUE5 Initial Installer\manager\cuepkg.zip.sha2
2023-07-19_20:38:32 Opening file: C:\ProgramData\Corsair\iCUE5 Initial Installer\manager\cuepkg.zip
2023-07-19_20:38:32 Using bootstrap package from repo: https://www3.corsair.com/software/CUE_V5/public/modules/windows/installerpackage/cuepkg.zip
2023-07-19_20:39:28 Package manager failed:
  "C:\ProgramData\Corsair\iCUE5 Initial Installer\manager\cuepkg.exe" --installdir="C:\ProgramData\Corsair\iCUE5 Initial Installer\packages" install icue-installer --format=json
  code: 1
  out:
{"data":{"comment":"Failed to check working directories restricted status.","severity":"warning"},"method":"comment"}
 

[Technobeard]

@Heruhur @jreenen @dutchy12345 Try the latest iCUE release. Looks like they fixed the language install issues per the release notes: