pjgodier Posted February 18, 2023 Share Posted February 18, 2023 Hi, iCUE last version. All is in the title : since some days the dashboard of ICUE is empty: black screen (iCUE1) All is clear on the main screen (iCUE2) The option to restore default parameters in the settings windows is inoperative (iCUE3) Thanks for helping Best 1 Link to comment Share on other sites More sharing options...
LJHCPA Posted February 19, 2023 Share Posted February 19, 2023 Click on the four squares in the upper right bar in the first screen. It will give you a list of items to display in the dashboard. Check each box of the items you want, or check the box that says All. Link to comment Share on other sites More sharing options...
Brad Shantz Posted February 28, 2023 Share Posted February 28, 2023 I am also experiencing this. The "four squares" in the upper right bar shows an empty list. I did a complete uninstall (deleting all registry entries, file folders, etc.), and then reinstalled the latest version. Everything is just blank. Any help would be appreciated. Link to comment Share on other sites More sharing options...
zilic Posted March 1, 2023 Share Posted March 1, 2023 I have the same issue, I have a K100 keyboard, Virtuso XT, ST100 and Vegeance Pro. The ICUE is only picking up the Vengeance Pro, any help is appreciated. Link to comment Share on other sites More sharing options...
Corsair Employee Corsair Notepad Posted March 1, 2023 Corsair Employee Share Posted March 1, 2023 Take a screenshot of the window that pops up when you click on the Customize Dashboard icon from the Dashboard window, and then attach it to a reply so we can see what you are seeing. Also just to make sure, are you accessing the computer and iCUE via a VM or remotely? And are you running any other software at the same time that acts as a hardware monitoring tool/software? Link to comment Share on other sites More sharing options...
Brad Shantz Posted March 2, 2023 Share Posted March 2, 2023 23 hours ago, Corsair Notepad said: Take a screenshot of the window that pops up when you click on the Customize Dashboard icon from the Dashboard window, and then attach it to a reply so we can see what you are seeing. Also just to make sure, are you accessing the computer and iCUE via a VM or remotely? And are you running any other software at the same time that acts as a hardware monitoring tool/software? Not sure how to attach images here, from my phone. The customize dashboard window has a left nav with "All", "System Info", and "Devices"....the right side is blank, with three buttons at the bottom..."Activate All", "Apply", and "Cancel". I am not using a VM. I have HWInfo64 Pro, running, but that has never interfered with ICue in the past. Link to comment Share on other sites More sharing options...
SirOvenMitt Posted March 3, 2023 Share Posted March 3, 2023 I am having the same issue. The Dashboard is completely empty after update. So not detecting any of the Comm Pros, hub, fans, Capellix or my XT Virt headset. Link to comment Share on other sites More sharing options...
ghostface95 Posted March 3, 2023 Share Posted March 3, 2023 I am also having the same issue. My ICUE dashboard is blank. When i click on the customize dashboard icon it is also blank. So far what i have tried doing. Updating ICUE. Reinstalling ICUE. Performing a complete uninstall and reinstall of ICUE. Updating Windows. Updating my drivers. And i still have the same issue. Link to comment Share on other sites More sharing options...
av8tor101 Posted March 5, 2023 Share Posted March 5, 2023 Having the exact same issue. iCue update itself to 4.33.138 and after it installed it displayed the blank dashboard, there after it would just crash. Repaired Uninstalled and Re-installed and iCue will not stay open All iCue Fans, memory are in their default lighting mode. Keyboards also show in their default mode Since the iQues software is not running, no command and control of my lighting and fans is possible Don't know if any of my saved profiles still exist or in what state Any help would be greatly appreciated. Link to comment Share on other sites More sharing options...
zilic Posted March 5, 2023 Share Posted March 5, 2023 when i click on the windows tray sound icon, it clearly can detect the virtuoso xt and ST100 but not icue, its just blank and only detecting my Link to comment Share on other sites More sharing options...
pjgodier Posted March 5, 2023 Author Share Posted March 5, 2023 Well, now when I click on the four squares I can reactivate all the controls, BUT... I've to do this each time I launch iCUE (ie every day). Not very convenient... Link to comment Share on other sites More sharing options...
BluePencil Posted March 6, 2023 Share Posted March 6, 2023 I have issue. I've been using iCue for almost 1 year now. No problems. I have a corsair keyboard, AIO cooler, RAM, and fans. They worked beautifully with iCue. Now today they stopped. I uninstalled and reinstalled icue. Didn't help. I uninstalled all other software that controls RGB stuff (EVGA Precision X1, Logitech Hub, and Asus Armoury Crate). Didn't help. I tried installing a previous version of icue. Didn't help. It only detects my RAM, nothing else. Tried everything from here: https://help.corsair.com/hc/en-us/articles/360025166712-Perform-a-clean-reinstallation-of-the-Corsair-Utility-Engine-iCUE- Tried this: https://help.corsair.com/hc/en-us/articles/4405844793869-How-to-Fix-device-detection-issues-after-an-iCUE-update And this: https://help.corsair.com/hc/en-us/articles/360025464691-Cooler-not-detected-by-iCUE-after-restarting-the-PC#:~:text=If%20your%20cooler%20is%20not,isn't%20detected%20in%20iCUE Now all my fans are stuck in the "quiet mode" profile I set up, and won't change to my "gaming mode" profile. Link to comment Share on other sites More sharing options...
zilic Posted March 6, 2023 Share Posted March 6, 2023 come on corsair, come up with a fix already. how can it fail to detect my k100 keyboard, RGB fan LED hub, virtuoso xt and ST100 but only detect the vengeance pro................... Link to comment Share on other sites More sharing options...
BluePencil Posted March 6, 2023 Share Posted March 6, 2023 I found a solution for me. I googled around and found a post somewhere (lost the link now) that stated that citrix workspace will interfere with icue. I had citrix workspace installed since last year with no problems. I didn't even have it running in the background, but I figured I'd try to uninstall it. I uninstalled it and now icue works again. Link to comment Share on other sites More sharing options...
Ted Ted Ted Posted March 6, 2023 Share Posted March 6, 2023 Just register to ../&()=O#¤U%R"?= .... tried it all, hard-firmware reset nothing.. went back to version 3 (IT found it) but red triangle. Firmware update couldnt complete.. Back and fourth version 3 and 4.. clean registry etc.. nope. Try brand-new keyboard nope. Remove Citrix.. oh well now all works Link to comment Share on other sites More sharing options...
Ted Ted Ted Posted March 6, 2023 Share Posted March 6, 2023 Ive had problem with Citrix in a totally other matter, guess it works to have installed UNTILL you try a update/update. But im guessing now. Link to comment Share on other sites More sharing options...
av8tor101 Posted March 9, 2023 Share Posted March 9, 2023 Any Updates? Corsair can you post the previous version from your site, so that I know that I have a trusted installer.. Link to comment Share on other sites More sharing options...
av8tor101 Posted March 10, 2023 Share Posted March 10, 2023 I did what @c-attack recommended and uninstalled the Update (without deleting profiles) and Re-Installed the PRIOR version of 4.32.129 (link in his comment see below) and ALL IS BACK TO WORKING. Something is amiss with 4.33. Link: Link to comment Share on other sites More sharing options...
Salsiccia Posted March 11, 2023 Share Posted March 11, 2023 On 3/7/2023 at 2:57 AM, BluePencil said: I found a solution for me. I googled around and found a post somewhere (lost the link now) that stated that citrix workspace will interfere with icue. I had citrix workspace installed since last year with no problems. I didn't even have it running in the background, but I figured I'd try to uninstall it. I uninstalled it and now icue works again. Brilliant, I think you have identified my issue too! I had the same symptoms here as everyone else has reported, but in my case it was only a K100 keyboard on my work laptop. Had been working perfectly fine for a couple of weeks, then suddenly yesterday it all went to custard. Your post reminded me I had installed Citrix Workspace yesterday afternoon which I need to support a client, so I can't remove it. My solution was to uninstall iCue (which was a real PITA) and then program Hardware profiles on my KB from a separate machine and all seems OK now. Good catch ! Link to comment Share on other sites More sharing options...
zilic Posted March 12, 2023 Share Posted March 12, 2023 Thank you, uninstalling citrix worked for me! Link to comment Share on other sites More sharing options...
Salsiccia Posted March 12, 2023 Share Posted March 12, 2023 1 minute ago, zilic said: Thank you, uninstalling citrix worked for me! I seems really bizarre to me that another supposedly unrelated app like Citrix could cause all this grief. Link to comment Share on other sites More sharing options...
ghostface95 Posted March 13, 2023 Share Posted March 13, 2023 On 3/6/2023 at 9:57 AM, BluePencil said: I found a solution for me. I googled around and found a post somewhere (lost the link now) that stated that citrix workspace will interfere with icue. I had citrix workspace installed since last year with no problems. I didn't even have it running in the background, but I figured I'd try to uninstall it. I uninstalled it and now icue works again. Thank you!!! This has left me stumped for three weeks. I couldn't figure out what was wrong but this worked. Link to comment Share on other sites More sharing options...
ghostface95 Posted March 13, 2023 Share Posted March 13, 2023 17 hours ago, Salsiccia said: I seems really bizarre to me that another supposedly unrelated app like Citrix could cause all this grief. I am not 100% sure how citrix works but I know for a while whenever i would want to play a game with easy anti cheat. I would have to close it out completely otherwise anticheat would crash out. Why citrix is so annoying i don't know but i am not reinstalling it back onto my system Link to comment Share on other sites More sharing options...
Salsiccia Posted March 13, 2023 Share Posted March 13, 2023 3 hours ago, ghostface95 said: I am not 100% sure how citrix works but I know for a while whenever i would want to play a game with easy anti cheat. I would have to close it out completely otherwise anticheat would crash out. Why citrix is so annoying i don't know but i am not reinstalling it back onto my system It makes no sense to me either, but because this is my work laptop and I need to connect to sensitive government agencies who are our customers we are very tighly bound by their requirements so I don't have the luxury of uninstalling it. I uninstalled iCue instead - lol !!! It may actually be time for Corsair to make a compatibility statement on the iCue download page along the lines of: This software will not work with: Citrix or KVMs and whatever else has known compatibility issues. Would save some of us quite a bit of troubleshooting effort I would imagine. Link to comment Share on other sites More sharing options...
John Hoang Posted April 26, 2023 Share Posted April 26, 2023 Have you tried iCUE5? Link to comment Share on other sites More sharing options...
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