Apok999 Posted January 18, 2023 Share Posted January 18, 2023 Hi, my Xeneon Flex doesnt show up on Icue. The monitor is conected via usbc. The Icue software is up to date. How can the monitor been shown and controlled via Icue? Link to comment Share on other sites More sharing options...
egood13 Posted January 20, 2023 Share Posted January 20, 2023 I am having the same issue. Link to comment Share on other sites More sharing options...
uninitialized Posted January 21, 2023 Share Posted January 21, 2023 same here. I have the USB-C and DP connected. Link to comment Share on other sites More sharing options...
kevjtro Posted January 27, 2023 Share Posted January 27, 2023 I saw a video on YouTube that said iCUE functionality for the Flex will come later this year. If I can find it again, I will post it. Link to comment Share on other sites More sharing options...
Corsair Employee Corsair Notepad Posted January 27, 2023 Corsair Employee Share Posted January 27, 2023 The Xeneon Flex is not currently supported in the iCUE software. Link to comment Share on other sites More sharing options...
kevjtro Posted January 31, 2023 Share Posted January 31, 2023 (edited) On 1/27/2023 at 11:56 AM, Corsair Notepad said: The Xeneon Flex is not currently supported in the iCUE software. Kind of a bummer that it is not currently supported in the iCUE software while the product page has the iCUE logo slapped on it and the downloads tab has a link to download iCUE. Edited January 31, 2023 by kevjtro 2 Link to comment Share on other sites More sharing options...
Apok999 Posted February 2, 2023 Author Share Posted February 2, 2023 On the delivered box is also an icue logo, so i was confused why it doesnt show up in icue. 1 Link to comment Share on other sites More sharing options...
kevjtro Posted February 2, 2023 Share Posted February 2, 2023 Found the video about iCUE later this year, Linus mentions it at the 12:53 mark. Hopefully sooner rather than later! 1 Link to comment Share on other sites More sharing options...
Pointlessness Posted June 7, 2023 Share Posted June 7, 2023 Any update on when it will be available? 1 Link to comment Share on other sites More sharing options...
c-attack Posted June 11, 2023 Share Posted June 11, 2023 Not that I’ve heard. “Later this year” was the last. We are past the point of being just a couple weeks late to launch and there is a clear expectation that it is a CUE device. Link to comment Share on other sites More sharing options...
Seneleron Posted June 12, 2023 Share Posted June 12, 2023 Given the recent price drops, my guess is that they're going to discontinue the monitor and pray that nobody calls them on the Blatant false advertising on the box, as well as in the product specification [I can't find 1.05 anymore, but it DID NOT resolve my dim screen issues] It's perfectly usable in SD, but HDR is broken beyond belief [think 200 nits dim] Now I want to be clear here: I MADE A CHOICE to keep the monitor as it is. As such, I'm fine with whatever Corsair does here, even though technically I'm probably being screwed a bit. OLED panels are dim by nature, and if it REALLY bothers me I have a 55" 4k 120Hz tv around here somewhere .. but I'd like to get the HDR fixed if I can. 1 Link to comment Share on other sites More sharing options...
John Hoang Posted June 12, 2023 Share Posted June 12, 2023 26 minutes ago, Seneleron said: Given the recent price drops, my guess is that they're going to discontinue the monitor and pray that nobody calls them on the Blatant false advertising on the box, as well as in the product specification [I can't find 1.05 anymore, but it DID NOT resolve my dim screen issues] It's perfectly usable in SD, but HDR is broken beyond belief [think 200 nits dim] Now I want to be clear here: I MADE A CHOICE to keep the monitor as it is. As such, I'm fine with whatever Corsair does here, even though technically I'm probably being screwed a bit. OLED panels are dim by nature, and if it REALLY bothers me I have a 55" 4k 120Hz tv around here somewhere .. but I'd like to get the HDR fixed if I can. What's your problem with HDR? Link to comment Share on other sites More sharing options...
ThirtyAutSix Posted June 29, 2023 Share Posted June 29, 2023 (edited) On 1/30/2023 at 6:14 PM, kevjtro said: Kind of a bummer that it is not currently supported in the iCUE software while the product page has the iCUE logo slapped on it and the downloads tab has a link to download iCUE. Even now, a couple of days from July, it's still not working with iCUE, and there's a big damned vertical line running right up through the center of my screen. Swell. My guess is that several have already contacted BBB. Edited June 29, 2023 by ThirtyAutSix Link to comment Share on other sites More sharing options...
ThirtyAutSix Posted June 29, 2023 Share Posted June 29, 2023 On 6/12/2023 at 7:23 AM, Seneleron said: Given the recent price drops, my guess is that they're going to discontinue the monitor and pray that nobody calls them on the Blatant false advertising on the box, as well as in the product specification [I can't find 1.05 anymore, but it DID NOT resolve my dim screen issues] It's perfectly usable in SD, but HDR is broken beyond belief [think 200 nits dim] Now I want to be clear here: I MADE A CHOICE to keep the monitor as it is. As such, I'm fine with whatever Corsair does here, even though technically I'm probably being screwed a bit. OLED panels are dim by nature, and if it REALLY bothers me I have a 55" 4k 120Hz tv around here somewhere .. but I'd like to get the HDR fixed if I can. Mind if I get in contact with you and exchange some experience details regarding the product? Anyone else that hasn't had their warranty honored, or had their product fail within an unreasonably short time, feel free to send me an email at ThirtyAutSix@outlook.com You can also reach me on Discord at "Coltheen" Link to comment Share on other sites More sharing options...
wshreffler Posted September 8, 2023 Share Posted September 8, 2023 On 1/27/2023 at 10:56 AM, Corsair Notepad said: The Xeneon Flex is not currently supported in the iCUE software. If that's the case, then why does the box the monitor came in alone with web sites that sell it post that it is compatible with iCUE? That is considered false advertising. Link to comment Share on other sites More sharing options...
MYF540 Posted December 13, 2023 Share Posted December 13, 2023 It's almost the end of the year now. I don't know whether I should hope that the implementation will still come or just accept it as is. Either way, it would be nice to get a statement about it. Link to comment Share on other sites More sharing options...
bbbadmouse Posted December 19, 2023 Share Posted December 19, 2023 As the posted above said, would be nice to get a statement from Corsair. This product is now over a year old. Does the iCUE logo on the box mean that this product is of the brand that uses iCUE for some of it's products? I wasn't sure what that was supposed to mean. Link to comment Share on other sites More sharing options...
bbbadmouse Posted December 19, 2023 Share Posted December 19, 2023 (edited) Support also seems to be avoiding this issue. Looks like Corsair just plans to ride this one out until inventory is gone. I'm going to wait a few weeks and then refund it through Amazon. I know Corsair loves when we do that. Edited December 19, 2023 by bbbadmouse Link to comment Share on other sites More sharing options...
bbbadmouse Posted December 27, 2023 Share Posted December 27, 2023 Days since release: 376 Days without a commitment to support this device: 376 iCUE logo on sales page: Removed iCUE logo on box: Current Link to comment Share on other sites More sharing options...
bbbadmouse Posted January 3 Share Posted January 3 Days since release: 384 Days without a commitment to support this device: 384 iCUE logo on sales page: Removed iCUE logo on box: Current Link to comment Share on other sites More sharing options...
John Hoang Posted January 3 Share Posted January 3 Give up man, it will not get iCUE support iCUE logo on sales page: Removed Link to comment Share on other sites More sharing options...
MYF540 Posted January 4 Share Posted January 4 Hey Corsair, you missed removing the iCUE logo on the Amazon sales page :) Link to comment Share on other sites More sharing options...
bbbadmouse Posted January 5 Share Posted January 5 Days since release: 386 Days without a commitment to support this device: 386 iCUE logo on Corsair sales page: Removed iCUE logo on Amazon sales page: Current iCUE logo on box: Current Link to comment Share on other sites More sharing options...
bbbadmouse Posted January 22 Share Posted January 22 My monitor is return eligible for just beyond 1 more week. Checking in to see if anyone at Corsair gives a ****, or if I move on from this company for good. Link to comment Share on other sites More sharing options...
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