Corsair Virtuoso SE [Critical Battery, doesn't charge?]

[Xandrika]

Hi,

I've had a Virtuoso SE headset for about 1 year. It seems to no longer charge. If I leave it connected to USB it works, but the moment I remove the cable, the Headset flashes red and the battery gauge reports is is Critical battery level.

I'd like to try and force a firmware update, but the option in iCUE is disabled. I can only "Browse Firmware".

Could someone please provide me with a Firmware please?

 

Thanks,

Dave

 

 

 

[Corsair Elito]

Hi 

I will covert your post into a ticket and have out team reach out in a ticket. 

[Corsair Elito]

Hi,

I've had a Virtuoso SE headset for about 1 year. It seems to no longer charge. If I leave it connected to USB it works, but the moment I remove the cable, the Headset flashes red and the battery gauge reports is is Critical battery level.

I'd like to try and force a firmware update, but the option in iCUE is disabled. I can only "Browse Firmware".

Could someone please provide me with a Firmware please?

 

Thanks,

Dave

 

 

 

Ticket for for Virtuoso firmware.