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Commander Core (Came with H150i ELITE LED) issues with fan detection.


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Bought H150i ELITE LED.
Installed.
3 Pro fans didnt work, sales explained they dont mix and match.
RGR that, bought Commandeer Core XT.
Plug 3 Pro fans into that. Only first two slots on the XT work. Third one only shows 4/8 LED lights. Odd.
Buy 3 ML120 Elite fans, I want the XT out of trhe system, too much clutter anyways.
Slots 3-6 Dont work on Core.

They all seem compatible because I can put them on other channels, and they are detected and shown as the right fans in icue. no matter what 3 I pick for first three slots, works fine. No others. Am I just super and unlucky and have two bad controllers? All fans do work if in slots 1 and 2 on XT, or 1-3 on core that came with cooler.

I tried using the core that came with my other cooler (was a 2 120 fan one, upgraded from that to 3 fan LED.) but only the first 2 worked on that one, other 4 didnt.

 

Opened a ticket but apparently you dont get answers with support ticket, just cookie cutter responses after they see the base problem. No other information taken into account. Then they dont want to trouble shoot it, so tell you to return the  items. (Which is funny, since they are saying to return the commander core xt, and the 4 pro fans. which arent even the problem anymore. I dont care about refunds, I want my stuff to work.)

 

The only reason I buy into the corsair ecosystem and rgb is because its supposed to be easy. Now its coming down to me returning 2 orders of stuff at corsair, my cooler and fans to bestbuy, at this point my frustration is yelling at me to jump ship, theres other options.

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Tried to edit, but apparently you cant after a couple minutes. heh.

 

Its worth noting that ALL the fans show up in the cooling section, but only fans 1-3 in the 8led series fans section. I can move plugs on any fan, and itll work as long as its on 1-3.

fansvisible.png

fansvisible2.png

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12 hours ago, Dmnchild said:

3 Pro fans didnt work, sales explained they dont mix and match.

What "Pro fans"?  You have to be very careful with names on Corsair products.  They are all named Pro, XT, Platinum, etc. but those common names often hide critical product differences.  Both the Commander Core and XT controllers use a per port RGB control mechanic, so no matter what you plug in (except very old SP-RGB) they all should light up basic colors.

 

You appear to have a LCD top Elite cooler and it appears to be working.  That will make a lot of other people jealous.  Don't do any unnecessary unplugging of internal USB connections for the Commander Core and LCD top.  Leave them alone.  

 

In the device settings for the Commander XT, there should be an 'RGB auto-detect' option (or similar wording).  This will force the controller to redetect each RGB port.  If it does not work, you can manually set the fan scheme (for example ML-Elite x 3 fans), but we need to know exactly what fans you have.  The three from the Elite AIO are ML-Elite OEM (8 LED).  

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13 hours ago, c-attack said:

What "Pro fans"?  You have to be very careful with names on Corsair products.  They are all named Pro, XT, Platinum, etc. but those common names often hide critical product differences.  Both the Commander Core and XT controllers use a per port RGB control mechanic, so no matter what you plug in (except very old SP-RGB) they all should light up basic colors.

Im not using the Core XT or any Pro fans now. Im returning those since corsair support didnt want to actually help, and just pushed me over to returns. So im returning them just cause lol. (I even said in emails back and forth id just keep the controller and other fans, wasnt worried about the money side, just wanted my stuff to work)

But anyways! I bought 3x "ML RGB ELITE 120mm Magnetic Levitation Fans" which according to sales team should work with the controller that came with the Capellix H150i LCD. But, they dont. Only first three fans show up and have RGB. I know these fans are compatible, as when I swap them into the first three slots, they also work and light up.

 

It just seems odd that the controller that came with my H100i only allows first two to use RGB, other 4 none. The Commander Core XT only allows the first 2.5 to work (yeah, only 4 LEDs work on port 3), and the Core that came with the H150i LCD only first 3 work. Surely there is a major flaw in production and quality control if I am that unlucky, or more likely: Something with firmware/software just isnt right.

Doesnt matter what position I place fans in and do things, its always port based that doesnt work.

 

14 hours ago, c-attack said:

You appear to have a LCD top Elite cooler and it appears to be working.  That will make a lot of other people jealous.  Don't do any unnecessary unplugging of internal USB connections for the Commander Core and LCD top.  Leave them alone. 

Originally mine didnt work, but turned out I was dumb and forgot it had an extra USB I had to plugin lol. Ive unplugged all the internal USB and swapped and done stuff, no issues yet on that part of it since i remembered to plug it in! 😜

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You must use the Commander Core to power the AIO, so I would stick to that. Combining the Commander Core, LCD top, and Commander XT usually leads to device detection issues. 
 

Commander Core and XT controllers have individual RGB port control, unlike all other Corsair controllers that are serial. If a RGB port 4 is bad, the fans on 5 and 6 should still light up. Make sure you re-run the RGB detection or force it into 8 series LED x 6 in Lighting Setup. I don’t think we’ve seen three Com Core/XT controllers with half fried RGB circuitry in the last year, so for you to have all three of them is long odds. 

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16 hours ago, c-attack said:

You must use the Commander Core to power the AIO, so I would stick to that. Combining the Commander Core, LCD top, and Commander XT usually leads to device detection issues.

Yeah My current setup is the AIO controller on one internal USB header, the LCD on a separate USB header. The commander Core that came with the AIO is only picking up 3 fans. I suppose I can buy another AIO just to see if its the controller which to me seems very unlikely, and then just return the old controller with the new AIO lol. (Im not going to be bothered peeling that off unless *maybe* it still doesnt work and decide to try the whole new setup.)

At this point I dont care about burning corsair products to be sent back as used/refurbs since looking through a lot of posts here and reddit lately, service and quality really has seemed to dip.

 

Something is fubar, and my guess is firmware since lighting takes place before OS boots. Once boot it changes to what iCUE loads. My other computer (Hmm, wonder if i can steal that controller and test lol....) runs that H150i with no LCD screen, and they all work. Both are amd rigs, asus x570-e gaming mobos. (the one with problems is the newer wireless6 whatever model)

 

Man, if that controller worked, id almost want to run firmware update on it to see if it breaks the 3 ports so that maybe somehow some way I can bring it to someone that actually cares at corsairs attention lol.

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7 hours ago, Dmnchild said:

Something is fubar, and my guess is firmware since lighting takes place before OS boots.

What happens before CUE loads or if you force quit the app?  Do all fans light up?  Or still the partial?  Hardware Lighting is saved to the device and is not configurable by fan. If it lights up in full there, this suggests a software or user configuration problem (something we can solve). If it is still partial in hardware lighting mode, then it’s likely a hardware problem — controller or fans. 
 

Most of this reads like a bad fan stopping the RGB at the problem.  Certainly any controller where the fan is only partially lit is not stopped at RGB port, but you have to be careful in differentiating this from a misconfigured Lighting Setup. “ML RGB x 6” would get you 24 LEDs or just enough to cover 3 ML/SP Elite from the 8 LED fan series. 

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Posted (edited)
56 minutes ago, c-attack said:

What happens before CUE loads or if you force quit the app?  Do all fans light up?  Or still the partial?

I hit power button, very quickly the first 3 ports light up and stay lit up. thats before any icu/window/anything. Just power. Nothing changes after windows loads. I have moved the 3 fans on the radiator from 1-3 to 4-6, and swapped in my other 3 fans to those ports. They do indeed light up proper soon as power is hit, 4-6 still nothing. So I can see all 6 fans work. Just never when 3 are on 4-6 ports. ONLY 1-3 ever works.

 

edit: also only 3 ever show up in the 8 led thing in icue

 

This was the same when trying the core XT, no matter what fans plugged into 1-2 worked just fine, 3 always had 4 of 8 leds lit up, 4-6 nothing. No matter the fan changes. So this is where i get boggled, because I can see all the fans are compatible with the controller and all the led's light up on the first ports.

When I change fan positions, it seems more or less would go out based on the faulty fan logic and it working like christmas lights. If it was faulty, it would be broken no matter what port. I mean, maybe I am just the most unlucky person and got a bad core with AIO, and bad core xt?

 

Edited by Dmnchild
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Posted (edited)

Oh yeah, Id also have to be super unlcuky on fans too if it was fans, because not only did the 3 elites not work in first 3 on core xt, but also the pros only first two ports worked with those too. (and 4 of 8 leds on port 3)

Edited by Dmnchild
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39 minutes ago, Dmnchild said:

When I change fan positions, it seems more or less would go out based on the faulty fan logic and it working like christmas lights.

All the other Corsair RGB controllers are serial and work like that.  The Commander Core and XT are different with per port RGB control.  The bad fan should be limited to its own domain, but things don't always turn out as expected.  Also, if you moved Fans 1-2-3 to 4-5-6 and then used new fans in 1-2-3, that eliminates the idea of a single bad fan at the 3 position each time.  

 

You need a way to concisely make the point to support there are multiple bad controllers.  In CUE, go to lighting set-up at the top of the Commander Core/XT and force set it to "8 LED series fan" and 6 fans.  This will generate 6 x 8 LED fans even when nothing is connected.  Shutdown completely with PSU switched off, then put 6 fans back on the controller.  When you power back on all 6 fans should show the Hardware Lighting pattern, then all 6 should switch to the software Lighting Effects pattern after CUE loads.  If you see 6 lit pre-CUE, but only 3 after, then it's likely the lighting effect is not applied to all 6.  If it's still 3 and 3 for both, that seems like a controller fault.  

Screenshot (173).png

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Odd reply times, I work nights and now it’s my days off so won’t be able to check until I’m back at work in a few days. 
 

I will only have the commander core after today as I’ve already boxed up the pro fans and XT controller since support would rather refund than troubleshoot. 
 

but that being said, the hardware I do have should work. 
 

I’ll check for this force option when I get back to work. If that doesn’t work I’ll just return the AIO and get a new one (may just try the controller so I don’t have to file hardware swap) If that doesn’t work I am jumping ship on Corsair. 
 

im sure they don’t care, but I do have 3 computers I replace yearly lol. All of them have Corsair coolers/fans/mice/keyboards/and ram. 
 

one even has that Corsair branded (msi built) 1080ti hybrid cooled 

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