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Trying to get my Dram Rma-ed but no response


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I have 2 kits of Vengeance RGB Pro 3600 and one of them doesnt run on XMP Clocks. I just get weired errors and Bluescreens.

 

I did my homework. One kit runs perfectly fine as it should and when switching to the other 2 -> Lambada.

 

Kits are in the approved memory list of my motherboard.

 

Asus X370 Maximus X Hero.

 

Now Im trying to get it rma ed through the website but its been a week now and I get no response, just the "Request Received" eMail.

 

Getting a bit impatient because Im rebuilding my PC at the moment.

 

 

A bit of background story:

 

I bought them in 2018, when I had a z170 Board but I couldnt get them stable at XMP clocks.

I thought its because of the board and ended up running them on 3200, but not 100% stable.

They still had some rare crashes but I was fine with it. (C18)

Really bad for 500 bucks Rams and I should have sent them back but it is what it is.

 

Now I was able to buy an z370 Board and an 9900k but I ran into serious problems when setting up XMP clocks again.

After a full weekend of research ( dont blame me I thought it was because of the board :) ) I found the culprit.

One kit isnt able to run at the XMP clocks.

 

The good thing is I know a lot of Bios Codes now and nearly every setting in the Bios and what it does X_X

Edited by cozmos
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Hi cozmos, please be patient with support as your oldest of 3 duplicate tickets was only created on Sunday. They've merged the tickets together so as not to create confusion.
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Ye, maybe I misunderstood the lifetime warranty.

It just means you get it replaced in your lifetime :)

 

Still no response. Hotline is dead.

But ordering works somehow

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Got an response now. thx

 

After a bit of discussion and me trying my best in english language I tested the sticks in memtest86 which took 4h!!!

I dont have time for that...

 

But in the end they seemed to be ok and the problem is motherboard related.

I will check for bent pins of the CPU Socket tomorrow as I bought it second hand.

 

Thanks for the support and sry for the hassle.

Keep smiling and bye!

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