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Virtuoso Dongle not detected


yessuz
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I am with laptop which has only USB 3.1

 

If I am connecting my Virtuoso rgb (white) via USB cable - it works fine.

 

However, when I connect dongle to USB - nothing happens, and headset is not working in wireless mode.

 

when switching to wireless, mic flashes red. there is no light coming from dongle - presume it is not working?

 

what are my options? are there any ways to get new dongle?

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