InsayneShane Posted November 22, 2019 Share Posted November 22, 2019 What does this mean? The unit runs completely fine, including my graphics card, and every component installed but something is wrong and I can't figure it out. Icue won't let me change nor will it let me set any sort of color pattern on the unit. SEE ATTACHED PHOTO Any help would be appreciated! Thanks in advance. Link to comment Share on other sites More sharing options...
Corsair Mike Posted November 22, 2019 Share Posted November 22, 2019 I would try a force update on the cooler in iCUE settings. This video can show how if you need it. [ame] [/ame] I would reach out to customer support if that doesn't fix it. support.corsair.com Link to comment Share on other sites More sharing options...
InsayneShane Posted November 23, 2019 Author Share Posted November 23, 2019 I would try a force update on the cooler in iCUE settings. This video can show how if you need it. I would reach out to customer support if that doesn't fix it. support.corsair.com Hi Mike, I will try this on Sunday once I'm back home. Thanks for the tip! I'll post a response here with the results. Link to comment Share on other sites More sharing options...
InsayneShane Posted November 25, 2019 Author Share Posted November 25, 2019 I would try a force update on the cooler in iCUE settings. This video can show how if you need it. I would reach out to customer support if that doesn't fix it. support.corsair.com Unfortunately the force firmware update did not work. My fans receive full rgb control but the cooler unit still has that faint red color. Link to comment Share on other sites More sharing options...
InsayneShane Posted November 30, 2019 Author Share Posted November 30, 2019 I would try a force update on the cooler in iCUE settings. This video can show how if you need it. I would reach out to customer support if that doesn't fix it. support.corsair.com Can I please get a response?? I have stated this has not fixed the problem. Corsair support is not answering during operation hours. There is now a blue led lit on the opposite corner. What is going on?!? Link to comment Share on other sites More sharing options...
Corsair Mike Posted December 2, 2019 Share Posted December 2, 2019 Sorry for the delay, it sounds like cooler's pump LEDs might be bad. Your best bet would be trying for an RMA through support. Do you have a ticket number? Link to comment Share on other sites More sharing options...
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