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No response from corsair support


BernasB
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Hey guys, i'm have some problems with my strafe rgb, not beeing recognized by my pc, and i want to perform a hard reset.

 

So i reached out in costumer support and asked for the files that they send it so we can do the hard reset, however they are not responding to the tickets, and changing the ticket status to solved, without even a response.

 

tickets, https://imgur.com/a/15KlCtT

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Not sure if this is related, but some dude named 'AzrAel.' recently replied to a ticket I put in a week ago saying "We apologize if we are not able to respond in a timely manner, we recently opted for a new ticketing system, which causes delays when we adapt to the new environment.".

My guess is that they're slow on response because of the new system, and maybe the system also solved the ticket as an error or something? I've been waiting at least 8 days now for a response to my problem (I also need some files since my keyboard is dead) so I can understand how it might be a bit infuriating.

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