Bugs and more bugs does it end ?

[Mrmacro]

Hello ever sins i got the scimitar it's been a bumpy ride ,i love the the mouse but the bugs in Cue is horrible and been going on far to long. isen't it time to employ some real programmers :evil: and address the issues? for me the mouse have a 50/50 chance to start up on reboot meaning its dead and not recognised as plugged in ref "CUE causing USB disconnect sound on startup" and i have to reboot again sometimes two to three times the other thing is more the same but the G-keys don't work and i have to reboot again this been going on for six months

best regards from a frustrated customer

[terabyte]

Do you perhaps have a "Macro execution error" listed if you open CUE? What OS are you using? Also which CUE version, and if you could post your system specs it would help (you can also add them to your profile using the link at the top of each page in the center).

[Mrmacro]

no errors and latest cue when g keys dont work randomly cue hangs up and have to kill it in task manager, but restart the program wont work have to reboot the whole system. tried different usb ports for the disconnect issues ,first i thought it was bitdefender comparability issue but even after allowing it in antivirus,firewall and uninstalled bitdefender makes no difference also another thing is it sometimes remap the keys by itself

Operating System

Windows 10 Pro 64-bit

CPU

Intel Core i7 5820K @ 3.30GHz

Haswell-E/EP 22nm Technology

RAM

16,0GB Unknown @ 1066MHz (15-15-15-36)

Motherboard

MSI X99S SLI PLUS (MS-7885) (SOCKET 0)

Graphics

BenQ G2420HD (1920x1080@60Hz)

VG248 (1920x1080@60Hz)

2047MB NVIDIA GeForce GTX 1060 6GB (MSI)

Operating System

Windows 10 Pro 64-bit

Computer type: Desktop

Installation Date: 2017-04-02 19:11:49

Windows Security Center

User Account Control (UAC) Enabled

Notify level 0 - Never Notify

Windows Update

AutoUpdate Not configured

Windows Defender

Windows Defender Disabled

Firewall

Firewall Enabled

Display Name Bitdefender Firewall

Antivirus

Windows Defender

Antivirus Disabled

Virus Signature Database Up to date

Bitdefender Antivirus

Antivirus Enabled

Virus Signature Database Up to date

.NET Frameworks installed

v4.6 Full

v4.6 Client

v3.5 SP1

v3.0 SP2

v2.0 SP2

Internet Explorer

Version 11.953.14393.0

PowerShell

Version 5.1.14393.0

Environment Variables

USERPROFILE C:\Users\Lotuz

SystemRoot C:\Windows

User Variables

OneDrive C:\Users\Lotuz\OneDrive

Path C:\Users\Lotuz\AppData\Local\Microsoft\WindowsApps

TEMP C:\Users\Lotuz\AppData\Local\Temp

TMP C:\Users\Lotuz\AppData\Local\Temp

Machine Variables

ComSpec C:\Windows\system32\cmd.exe

NUMBER_OF_PROCESSORS 12

OS Windows_NT

Path C:\Windows\system32

C:\Windows

C:\Windows\System32\Wbem

C:\Windows\System32\WindowsPowerShell\v1.0\

C:\Program Files (x86)\NVIDIA Corporation\PhysX\Common

PATHEXT .COM;.EXE;.BAT;.CMD;.VBS;.VBE;.JS;.JSE;.WSF;.WSH;.MSC

PROCESSOR_ARCHITECTURE AMD64

PROCESSOR_IDENTIFIER Intel64 Family 6 Model 63 Stepping 2, GenuineIntel

PROCESSOR_LEVEL 6

PROCESSOR_REVISION 3f02

PSModulePath %ProgramFiles%\WindowsPowerShell\Modules

C:\Windows\system32\WindowsPowerShell\v1.0\Modules

TEMP C:\Windows\TEMP

TMP C:\Windows\TEMP

USERNAME SYSTEM

windir C:\Windows

Power Profile

Active power scheme High performance

Hibernation Enabled

Turn Off Monitor after: (On AC Power) 30 min

Turn Off Hard Disk after: (On AC Power) Never

Suspend after: (On AC Power) Never

Screen saver Disabled

Uptime

Current Session

Current Time 2017-04-03 16:15:11

Current Uptime 19*335 sec (0 d, 05 h, 22 m, 15 s)

Last Boot Time 2017-04-03 10:52:56

Services

Running Application Information

Running Background Tasks Infrastructure Service

Running Base Filtering Engine

Running Bitdefender Desktop Update Service

Running Bitdefender Device Management Service

Running Bitdefender Product Agent Service

Running Bitdefender Protected Service

Running Bitdefender Virus Shield

Running CDPUserSvc_32e36

Running CNG Key Isolation

Running COM+ Event System

Running Computer Browser

Running Connected Devices Platform Service

Running Connected User Experiences and Telemetry

Running CoreMessaging

Running Credential Manager

Running Cryptographic Services

Running DbxSvc

Running DCOM Server Process Launcher

Running Delivery Optimization

Running Device Association Service

Running DHCP Client

Running Diagnostic Policy Service

Running Diagnostic Service Host

Running Diagnostic System Host

Running Distributed Link Tracking Client

Running DNS Client

Running GamingApp_Service

Running GamingHotkey_Service

Running Geolocation Service

Running Human Interface Device Service

Running IKE and AuthIP IPsec Keying Modules

Running IObit Uninstaller Service

Running IP Helper

Running IPsec Policy Agent

Running Local Session Manager

Running Microsoft Windows SMS Router Service.

[Zardoz66]

just wondering what BIOS level is your motherboard at?

[Mrmacro]

just wondering what BIOS level is your motherboard at?

 

it's the latest version

 

but cant use scimitar with usb 3.0 ports mouse pointer get stuck on every move

and ye installed the newest cue just now after the mouse profile inputs just reassigned themselves

[Corsair James]

Are you using Intel USB 3.0 ports or third party? That makes a huge difference. If you're using the latter, do not use the default Windows 3.0 drivers through Windows update. Go to the manufacturer's site and download the official drivers instead as we know there are problems with Asmedia and VIA 3.0 USB through Windows drivers.

 

Bugs will always exist because of the sheer number of hardware configurations. Anytime we've been able to diagnose an issue with CUE, we resolve it ASAP (and why we have monthly updates). However, not all bugs a user like yourself experiences is a result of CUE. In almost all cases that I've handled personally, its usually a combination of hardware and Windows issues that causes the problem and makes CUE erratic.

[Mrmacro]

Are you using Intel USB 3.0 ports or third party? That makes a huge difference. If you're using the latter, do not use the default Windows 3.0 drivers through Windows update. Go to the manufacturer's site and download the official drivers instead as we know there are problems with Asmedia and VIA 3.0 USB through Windows drivers.

 

Bugs will always exist because of the sheer number of hardware configurations. Anytime we've been able to diagnose an issue with CUE, we resolve it ASAP (and why we have monthly updates). However, not all bugs a user like yourself experiences is a result of CUE. In almost all cases that I've handled personally, its usually a combination of hardware and Windows issues that causes the problem and makes CUE erratic.

 

No i always used the recommended usb 3.0 drivers in my case Asmedia, and yes i know its hard to pinpoint the causes of some issues but when its only the mouse that doesn't work correctly and all other usb products i have works flawlessly also that many other forum users reporting similar/equal issues that just makes Cue the prime suspect. I believe more that its some bug in the firmware in the mouse, in the end its kinda ironic i been using Razer nagas for some years before i bought the scimitar, reclaimed 5 mouses over a one year period but the Razer software worked flawless here it's the other way around :D

[Corsair James]

No i always used the recommended usb 3.0 drivers in my case Asmedia, and yes i know its hard to pinpoint the causes of some issues but when its only the mouse that doesn't work correctly and all other usb products i have works flawlessly also that many other forum users reporting similar/equal issues that just makes Cue the prime suspect. I believe more that its some bug in the firmware in the mouse, in the end its kinda ironic i been using Razer nagas for some years before i bought the scimitar, reclaimed 5 mouses over a one year period but the Razer software worked flawless here it's the other way around :D

 

PM me with your email. I'll take care of it for you.

[Mrmacro]

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