Peylix Posted March 22, 2017 Share Posted March 22, 2017 Title is self explanatory. What happened: I went to update the firmware for my VOID RGC Carbon USB headset through CUE 2.11.115 (newest). It flashed fine and told me to unplug and replug to finish. The headset now no longer powers on. No lights, no audio, no recognition in Windows and CUE cannot see it either. I have spent the last 4 hours searching to no avail. What has not worked: Driver Signature force off Uninstall CUE, Drivers, Everything. Restarts between each. Reinstall everything in order. Restart, plug headset in. Nothing. Still get "Driver error". Uninstall is greyed out, rollback is greyed out. And it's under "USB Composite Device" with a yellow explanation mark. Manually installing the driver from the program file does nothing. Headset works on a different computer. What the hell is going on and how can I fix it? Thanks. Link to comment Share on other sites More sharing options...
Toasted Posted March 22, 2017 Share Posted March 22, 2017 Try this tool if the headset works fine on other computers. https://support.microsoft.com/en-us/help/17614/automatically-diagnose-and-fix-windows-usb-problems Link to comment Share on other sites More sharing options...
Mitoni Posted April 6, 2017 Share Posted April 6, 2017 Did you ever get this fixed? I am having the same issue right now with my Void USB RGB, I was updating the firmware on the headset and now it detects the USB Composite Device, but it fails to start, error code 10. I have Windows 7 64 bit, i have confirmed all my drivers are good with updates and SFC for the windows native drivers, and I even did a system restore to last week, when it worked fine, but same thing. The crazy thing is that I can plug it into my wife's PC and it works fine. I have tried updating the firmware when plugged into hers and it updates successfully, on 0.17 now. I have uninstalled and reinstalled CUE completely, even nuking the corsair registry entries and the local and roaming appdata. I am stumped here, and I do PC support for a living. Short of trying it on a fresh install of windows, I dont know what to do. Link to comment Share on other sites More sharing options...
Toasted Posted April 6, 2017 Share Posted April 6, 2017 Have you tried the tool linked above your post? Did anything change? Have you tried removing the device entries under Device Manager (Show hidden devices) Link to comment Share on other sites More sharing options...
Mitoni Posted April 6, 2017 Share Posted April 6, 2017 Yup, nogo. Also can't remove them all from the USB port because then I have nothing to control the PC with, mouse, keyboard, and headset are all USB. Link to comment Share on other sites More sharing options...
Toasted Posted April 14, 2017 Share Posted April 14, 2017 If you have not done so already, Put a support in with Corsair and see what they say. https://corsair.secure.force.com/ Link to comment Share on other sites More sharing options...
Kemasuk Posted October 8, 2017 Share Posted October 8, 2017 I just put together a new PC, and moved my Windows installation forward and this issue came up. For my PC, it doesn't like having the headset plugged into a front panel USB port, plug the headset into a USB port in the rear I/O and it works fine. Link to comment Share on other sites More sharing options...
Corsair Employee Corsair Nick Posted October 10, 2017 Corsair Employee Share Posted October 10, 2017 Try rolling back to the previous version listed in the following link: http://forum.corsair.com/v3/showthread.php?t=138472 Link to comment Share on other sites More sharing options...
OriginalMadman Posted December 20, 2018 Share Posted December 20, 2018 Did anyone ever figure this one out? I'm having the same bug. It looks like we all have the same MoBo so that might have something to do with it. Corsair RMA'd it and it still doesn't work. Link to comment Share on other sites More sharing options...
DieZauberEule Posted January 22, 2019 Share Posted January 22, 2019 I am here with a new VOID wireless headset. It's 2019. This problem is happening to me the second day after buying this headset. If no one from Corsair responds, I will return it. PLEASE somebody help resolve this issue! There are way too many of us with this same problem. Link to comment Share on other sites More sharing options...
Recommended Posts
Archived
This topic is now archived and is closed to further replies.