Another H100i not showing in C-Link

[Andeh]

Yesterday I received a new H100i as an RMA replacement for a dead pump H100. I installed it & booted into Windows. I downloaded and installed the latest version of C-Link (2.7 something). Following install, it launched automatically, prompted me to update the firmware, and also said that it needed to reboot my system. I clicked reboot later, and started the firmware update. I didn't see any confirmation that this succeeded, but did see some prompt from Windows about whether I wanted to allow Corsair Link to control devices (which I clicked yes). In C-Link, I was able to see fan indicators for the 2 radiator fans, and temps for various parts of my system. I don't recall seeing indicators for the pump itself or somewhere to change the LEDs. I messed around in C-Link a bit, then remembered I needed to reboot. After reboot, none of the H100i stuff (including fans I previously saw) showed up in C-Link. I also had a CPU Fan Error message from the BIOS, but from what I understand that's normal: you don't want the BIOS adjusting the radiator fans and need it running at max (so changed BIOS to ignore).

 

I've tried swapping USB ports on the motherboard (but not an external USB yet - didn't have a cable at home), unplugged the only other motherboard USB header (Carbide 500R front USB3 connector, which uses different header type), uninstalled Asus AI Suite mobo software, and un/re-installed Link. The H100 CPU block is lighting up red, the fans are spinning, I see other devices in Link (CPU, GPU, SSDs, etc.) and my CPU core temp is fine (18c idle), so it appears the device is working from a hardware perspective.

 

Any ideas? I'm running Windows 7 64-bit. The rest of my system details should be in my profile. I want to get it showing in Link because right now the fans are running full blast even idle, and super noisy.

[wytnyt]

Id suggest using a software thats specifically designed for win 7...

[Andeh]

Huh? There's nothing saying that Link 2.7 is incompatible with Windows 7, and there's only 1 download (irrespective of Windows version). Are you suggesting downgrading to the latest non-beta/RC version (appears to be 2.3)?

[Specter]

You should not have this issue with Windows 7. It could be that the firmware needs updating or the fan speed is not set correctly in Link.

 

Screenshots of the software can help us help you. Use the snipping tool in windows 7 for the shots.

[c-attack]

Link does't play nice with other children, including Asus AI fan suite if you have it installed.

 

1) You can start trying previous versions of the link software until you find one that works properly. You'll know you are on the right track when you tab to Options ---> Devices (in Link) and under your motherboard you see paragraphs of information, memory, etc. If it's just 3 lines or so, something is preventing the Link from reading the motherboard's info.

 

2) Disconnect the fans from the Link module and connect them to any free motherboard fan header. You will be able to control the fans from AI fan suite or whatever you're using. The Link should still show pump speed, water temp, and cpu temp (hopefully) and you will retain the ability to change LED colors. You just won't use Link fan controls or profiles.

 

Which one is the better option for you may depend on the number of free fan headers and how much functionality you have with Link in it's current state. If nothing is working, including LED and other monitors, then I'd roll back. See this page.

 

http://forum.corsair.com/v3/showthread.php?t=125350