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Tickets #6283301 and #6480391

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I made two tickets for the same issue, many months apart, and it's been about a week since I last saw any status on either of them...I'm just waiting to hear if the RMA can be approved or not after submitting the invoice. It looks like ticket #6480391 was forwarded to Customer Service possibly incorrectly, since no one touched it. Regardless, ticket #6283301 supersedes ticket #6480391 if the RMA on the first ticket is valid.


Tickets #6283301 and #6480391, RMA #6283301


I also tried contacting you guys via Twitter, but no one responded there either.

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