nurseshelly Posted February 9, 2017 Share Posted February 9, 2017 I have a Strafe Red LED Keyboard with Cherry MX Browns that has had several keys fall off. The keyboard is only 1 year old (11 months old when I placed the ticket). I entered a ticket way back on 1/20 for the defective keys, someone replied about the keys on 1/24 and now I've heard absolutely nothing. I did a live chat and the person said they left a message for my customer service rep and they would be updating my ticket in a few days. Nothing has happened. So, if you want to purchase a product and get ZERO customer service if something goes wrong, go with Corsair. :mad: I also have a Strafe LED that is the same age, luckily so far it's okay. Link to comment Share on other sites More sharing options...
Toasted Posted February 9, 2017 Share Posted February 9, 2017 Contact customer service via Skype and ask for a ticket update. You can call them by calling their toll-free number on Skype. Link to comment Share on other sites More sharing options...
Sephe Posted February 9, 2017 Share Posted February 9, 2017 Mh, i got my ticket answered after 2 days. Cant say its horrible yet. Link to comment Share on other sites More sharing options...
Corsair Employee Corsair Henry Posted February 9, 2017 Corsair Employee Share Posted February 9, 2017 Mh, i got my ticket answered after 2 days. Cant say its horrible yet. There has been a huge influx in tickets and tech support is going through them as fast as they can. We do apologize for the delay. I do suggest calling in if you need assistance immediately. Link to comment Share on other sites More sharing options...
Sephe Posted February 9, 2017 Share Posted February 9, 2017 Oh, i mean like: Its been only 2 days, till i got an first answer. And actually a second too. Thats fast. I dont think its horrible. Link to comment Share on other sites More sharing options...
nurseshelly Posted February 16, 2017 Author Share Posted February 16, 2017 Well, it took almost an entire month, but I finally got my two keys ... compare this to my vacuum that had a small plastic clip break. I did a live chat with them and 2 days later they sent an entire new vacuum base via fed ex - meaning it arrived two days later. Sorry Corsair, but you need to get your customer service in line because it's just inexcusable to wait almost a month for two keys. Link to comment Share on other sites More sharing options...
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