PeB_35 Posted November 22, 2011 Share Posted November 22, 2011 Hello, I have defective module. I bought this set of 2 x 4Gb for my Macbook Pro 17" - Core 2 Duo (mid-2009). Corsair CMSA8GX3M2A1066C7 Module #1 : serial number 1494311 (114404082) Module #2 : serial number 1494312 (114404082) 1st try : both modules same time : 3 beeps when starting computer. 2nd try : Only module with serial 1494311 = 3 beeps 3rd try : Only module with serial 1494312 = OK (can start computer, everything fine). I did a request at technical support service and got this ticket #2418749 but at that time I didn't tested one by one, so I only said I have the 3 beeps failure... How can I do? I live in Hong-Kong. Who should I contact to get replacement? Thanks for your help, Pierre Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted November 22, 2011 Corsair Employee Share Posted November 22, 2011 Please use the link on the left and request an RMA and we can replace it. Link to comment Share on other sites More sharing options...
PeB_35 Posted November 23, 2011 Author Share Posted November 23, 2011 Thank you Ram Guy! RMA is not same as my request I did yesterday on technical support on Corsair website? Edit ---> I am filling the RMA request now I have put your post reference number, hope it can be quick solved in Hong-Kong. Will see how efficient it is :-) Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted November 23, 2011 Corsair Employee Share Posted November 23, 2011 If you are in Hong Kong I would try your reseller first and what was the case number I can check it is in process? Link to comment Share on other sites More sharing options...
PeB_35 Posted November 24, 2011 Author Share Posted November 24, 2011 Thanks it is ok I will do myself even I have to send back the module to USA... RMA case #2421731. Thanks for your help! Link to comment Share on other sites More sharing options...
PeB_35 Posted November 28, 2011 Author Share Posted November 28, 2011 Still no news for the RMA... It takes long time usually? I can't use what I bought I need the replacement. Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted November 28, 2011 Corsair Employee Share Posted November 28, 2011 The 24th and 25th are a Holiday here and we were not open since the 23rd, I will send our customer service a message but I would strongly suggest you call them by phone, the number is listed under Contact on the main web site and you can install Skype and call the toll free number for free. Link to comment Share on other sites More sharing options...
PeB_35 Posted November 29, 2011 Author Share Posted November 29, 2011 Ok thanks! I didn't know it was holidays there. I just received the email from Tech support. :) Link to comment Share on other sites More sharing options...
PeB_35 Posted May 31, 2013 Author Share Posted May 31, 2013 Dear RAM Guy, I am obliged to pull up this thread again, sorry for that! But I have troubles again with the memory. Let me explain. Recently, my computer crashed a lot, maybe 10 times a day, when normally it crash only maybe once a week... What more? Everytime I start-up the computer (MacBook Pro 17", no change), there is 1 beep sound, and then continue to boot and start normally. I did a Memtest today (command: "memtest all 2") and here is a part of the result: FAILURE! Data mismatch at local BUFA address 0x0000000150c11008, BUFB address 0x00000001e10db008 BUFA Data: 0xfffffffffb7fffff, BUFB Data: 0xfffffffffbffffff Walking Ones : ok Walking Zeroes : ok *** Memory Test Failed *** Please check transcript for details. Execution time: 9571 seconds. What do you suggest me to do? Thanks for your time, Pierre Link to comment Share on other sites More sharing options...
PeB_35 Posted June 4, 2013 Author Share Posted June 4, 2013 Let me know. Thanks a lot. Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted June 14, 2013 Corsair Employee Share Posted June 14, 2013 You would have to use http://www.memtest.org and just let it boot and run the default tests. But please use the link on the left and request an RMA and we can replace them but post the case number so I can make sure you get a part that works with your system. Link to comment Share on other sites More sharing options...
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