mikeyb79 Posted January 2, 2013 Share Posted January 2, 2013 Hey all. I keep having problems with the software. Mostly every time I reboot the system or shut down the computer I have t re-install the software as it stops recognising the firmware and I can't upload anything to the mouse itself. Also even when it does recognise the firmware when I click to upload the profile to the mouse it doesn't do anything, no bar for loading or anything... I've checked all the right boxes and have tried everything including running as admin in Windows 7 etc. Link to comment Share on other sites More sharing options...
Toasted Posted January 2, 2013 Share Posted January 2, 2013 Do you see a percentage next to the save to M90 button? Latest BIOS and drivers? Link to comment Share on other sites More sharing options...
mikeyb79 Posted January 2, 2013 Author Share Posted January 2, 2013 No absolutely nothing. It doesn't change. Yes v1.11 and drivers, downloaded today and bought the mouse today. Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted January 2, 2013 Corsair Employee Share Posted January 2, 2013 Click the i button on the upper right of the software and let me know what it says. Link to comment Share on other sites More sharing options...
mikeyb79 Posted January 2, 2013 Author Share Posted January 2, 2013 I already did above, it's not showing the firmware please read first post, but since you asked : Link to comment Share on other sites More sharing options...
laudus Posted January 3, 2013 Share Posted January 3, 2013 Hi, M90 received yesterday, plugged in USB 2.0, udpdated with the firmware v1.11 first and install the soft 1.0.029. I have the same issue, cannot upload profile to the M90, and profiles don't work. Please help needed.:confused: Link to comment Share on other sites More sharing options...
mikeyb79 Posted January 3, 2013 Author Share Posted January 3, 2013 May have something to do with the USB bus on z77 as I have the same motherboard and processor. Link to comment Share on other sites More sharing options...
Toasted Posted January 3, 2013 Share Posted January 3, 2013 Have you tried a different USB port? Do you have any other gaming mice software installed? if you do, uninstall it and see if that helps. In Task Manager, is M90Hid.exe listed in the processes? Link to comment Share on other sites More sharing options...
mikeyb79 Posted January 3, 2013 Author Share Posted January 3, 2013 1. obviously. 2. Uninstalled and removed from registry with revo uninstaller 3. Yes and no which is the problem and why I'm on the forum. If the human interface driver isn't running then the software can't recognise the mouse and thus comes up as no fw in the information dialog. I can't get it to stay loaded in and need to re-install the software after each shut down. Trying to load it manually from C:\program files (x86)\corsair\m90 mouse\driver\x64\dpinst.exe doesn't activate it. Must be a complete reinstall. The other fix that was aimed at manually updating the driver (post on these forums for k90) doesn't work either I have tried that and always make sure that the automatic shut down of connected usb devices are always turned off. The other cloud software I have is for the Nostromo which I don't run as I upload the profile that I want to run with to the device and shut down the main cloud program. My keyboard is a k60 and doesn't require software, hopefully it isn't the cause of the interference and the software isn't getting "jammed" trying to connect to it. I assume that Corsair would know of this problem. I'd really love a fix for this as I love the corsair products and this is the first issue that I've ever had with them. Cheers. PS I have both m90hid and the software set to run as admin. Link to comment Share on other sites More sharing options...
Toasted Posted January 3, 2013 Share Posted January 3, 2013 Uninstall the software, reflash the M90, and then install the software again and see if it can detect the firmware. Link to comment Share on other sites More sharing options...
AnKang Posted January 3, 2013 Share Posted January 3, 2013 1.The same problem with M90 is that the software can't recognise the firmware after each shut down of my computer. 2.The people whose M90s have the same problem, do you find that when you start your computers and re-install the software,and the software can recognise the firmware, but you can't record any macro(MR) to M90. When you select the button you want to set macro and then press the "MR" button, the software suddenly returns to the "①" button(left). Link to comment Share on other sites More sharing options...
mikeyb79 Posted January 3, 2013 Author Share Posted January 3, 2013 Toasted, thank you for trying to help, however the obvious steps such as this I have done. Including flashing an early version, testing, flashing with the latest etc, but still nothing.. Ankang you have to press MR first THEN select the button to record it to, not the other way around which is a little counter-intuitive. Link to comment Share on other sites More sharing options...
laudus Posted January 3, 2013 Share Posted January 3, 2013 Hi, Of course as Mikeyb said, all the basic potential solutions have been performed as the process described for the K90 in an another thread. But without any success.:[pouts: Maybe you're right Mikeyb, potential issue with USB on Z77. Hope we could get a fix from Corsair soon, I have an issue with a cooler H100i on the corsair link too, I love the corsair products design but their software skills are not on the same level, obviously. Link to comment Share on other sites More sharing options...
AnKang Posted January 3, 2013 Share Posted January 3, 2013 Hi, Mikeyb79,thank you very much for telling me the right way to record macros! Laudus and Mikeyb79, nice to meet both of you! Now we have to wait for Corsair's reply. Expect it coming soon. By the way, as Laudus says, the designs of corsair's products are good, but their software skills are not as good as other companies such as Logitech. Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted January 3, 2013 Corsair Employee Share Posted January 3, 2013 Try to test the mouse on a different machine if your software still has it showing up as NA for any reason. If the issue persists, we can replace the mouse for any of you that can repeat the issue. Link to comment Share on other sites More sharing options...
mikeyb79 Posted January 4, 2013 Author Share Posted January 4, 2013 It works fine on a mac, when I reinstall the software I can save to hardware, until reboot of system then driver crashes and software won't recognise the m90, thus have to start over again, which tells me that the hardware is fine and there's something wrong with the software. I tend to agree with the guys above, great hardware, not so great software. Link to comment Share on other sites More sharing options...
mikeyb79 Posted January 4, 2013 Author Share Posted January 4, 2013 new error message on start-up: Link to comment Share on other sites More sharing options...
Toasted Posted January 4, 2013 Share Posted January 4, 2013 Is the "Corsair Vengeance M90 Mouse" listed in Device Manager? Have you tried right clicking > Uninstall? Link to comment Share on other sites More sharing options...
mikeyb79 Posted January 6, 2013 Author Share Posted January 6, 2013 Toasted, as I said before ALL basic steps have been done. Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted January 7, 2013 Corsair Employee Share Posted January 7, 2013 We have many Z77 boards here for our trade show demo machines so I haven't seen any issues with the USB 3.0, especially now that it is native. We can replace the mouse for you though and if you'd like, i'll test it before mailing it out to confirm it works. Link to comment Share on other sites More sharing options...
laudus Posted January 11, 2013 Share Posted January 11, 2013 Hi RAM GUY, I have installed it on my son's deskstop (gigabyte Z77D3H - I5 2500 - W7 64) and it was exactly the same, the corsair gaming mouse configuration did not let save to the M90, or modify the profile as shown before on the pics sent. I have installed it on my wife's laptop (ACER aspire V3 - W7 64) and the soft works perfectly fine, try it on my very old DELL latitude laptop and it works fine too. Therefore there is some kind of very odd incompatibility with some configurations. But I can't waste more time with that, if some solution is found, good, and if not it's still a lovely well built object. Cheers, Link to comment Share on other sites More sharing options...
Recommended Posts
Archived
This topic is now archived and is closed to further replies.