K60 types multiple keys on single key press (n6 instead n)

Firstly I apologize if this issue has been posted before as far as I could see in search the problem for others is ghosting or just full on freak outs where random windows open or keys stop functioning)

1.

I have a corsair k60 keyboard that has just randomly "remapped" it's keys

ex. "n" results in "n6" while

"5"="5b"

~ = z~

/ = -/

I've used it on multiple o.s. and made sure to use usb 2.0 ports but all that resulted in was a randomizing of the faulty keys

(in other words which keys were malfunctioning at that moment)

2. I have maintained and reinstalled the firmware to make sure it wasn't a simple need to update but that hasn't helped (again on multiple OSs)

3. I know it hasn't experienced any drops, crushes, or spills

4. This specific keyboard was a giveaway from a newegg event at my university (yes from newegg employees/representatives)

so while I already filed a tech support ticket here I'm not sure if the warranty is even going to be upheld or if this is newegg's problem? Can anybody point me in the right direction?

If possible, try the keyboard on another computer and see if the same issue is present.

If it is, request an RMA to replace the keyboard.