Parawhoar Posted October 31, 2015 Share Posted October 31, 2015 Hello folks, I write on this forum so maybe you guys have a solution to my problem. Yesterday I bought a H100i GTX and the installation was easy as pie. As soon as I installed it I booted my pc and installed LINK and everything was wonderful, the device was detected and I could control the fans and led color. However today I woke up and the device isn't detected anymore. I tried everything: Booting in safe mode, reinstalling Link, reinstalling an older version, testing compatibility mode... nothing works. My motherboard is a Gigabyte Z170X Gaming 7 if that helps. The cooler works perfectly, rocking a ~20ºC idle and the led glows but Corsair Link only shows the other devices/fans excepting the AIO liquid cooler. Thanks for your support. Link to comment Share on other sites More sharing options...
red-ray Posted October 31, 2015 Share Posted October 31, 2015 Is a Corsair Hydro Series 7289 USB Device listed in the USB section of Device Manager? How is the CPU_FAN configured in the BIOS? It needs to be set such that a constant +12 is delivered to the CPU_FAN header. Looking at page 53 I expect you need to set "Full Speed Allows the fan to run at full speeds." Link to comment Share on other sites More sharing options...
Parawhoar Posted October 31, 2015 Author Share Posted October 31, 2015 It's not listed. It actually shows a "Unknown USB Device (request error device descriptor)" Here are some of my BIOS config screenshots: http://imgur.com/a/oVL9t Let me know if I can do something, thanks for your answer. Link to comment Share on other sites More sharing options...
red-ray Posted October 31, 2015 Share Posted October 31, 2015 Let me know if I can do something, thanks for your answer. Try changing the setting from normal to full speed. Link to comment Share on other sites More sharing options...
Parawhoar Posted November 1, 2015 Author Share Posted November 1, 2015 Try changing the setting from normal to full speed. No luck. I also formatted my pc this evening and it now appears on Device Manager but no way to get it detected by Corsair Link... Link to comment Share on other sites More sharing options...
red-ray Posted November 1, 2015 Share Posted November 1, 2015 No luck. I also formatted my pc this evening and it now appears on Device Manager but no way to get it detected by Corsair Link... Is there a Yellow Triangle in device manager? If so and you Right/Clock and look at the properties what does it report? Post a screen shot. Link to comment Share on other sites More sharing options...
Parawhoar Posted November 1, 2015 Author Share Posted November 1, 2015 Is there a Yellow Triangle in device manager? If so and you Right/Clock and look at the properties what does it report? Post a screen shot. I woke up right now and it isn't there anymore. Not even in hidden devices. I'm turning crazy :[pouts: Corsair support accepted me to RMA it but I can't, I need this PC for study reasons this month or these two months and I don't have another cooler nearby (i5 6600k came without cooler)... I guess the logo will be staying white for all his life, lol. Edit: I have a heartbeat that it's going to be a defective cable. I will get a new one and try my luck. Edit 2: I connected a photo camera to the same cable that the h100i has and the PC detected it... it seems I have a faulty unit... or it's a windows 10 issue. Link to comment Share on other sites More sharing options...
red-ray Posted November 1, 2015 Share Posted November 1, 2015 I woke up right now and it isn't there anymore. Not even in hidden devices. I'm turning crazy :[pouts: Did you define Devmgr_Show_Nonpresent_Devices? See https://msdn.microsoft.com/en-us/library/windows/hardware/ff553955(v=vs.85).aspx There should be an express RMA option so they send the new cooler and when you get it return the old one. Link to comment Share on other sites More sharing options...
Parawhoar Posted November 1, 2015 Author Share Posted November 1, 2015 Did you define Devmgr_Show_Nonpresent_Devices? See https://msdn.microsoft.com/en-us/library/windows/hardware/ff553955(v=vs.85).aspx There should be an express RMA option so they send the new cooler and when you get it return the old one. Nothing. I can't still see the device there. I noticed that the mini-usb port in the cooler is kind of loose. After all, I believe it's a faulty unit. I got offered that kind of express RMA by Amazon (the place where I got it). I receive the new one in about three days. Thank you a lot for your support, pal. Very appreciated. Link to comment Share on other sites More sharing options...
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