john909 Posted January 22, 2013 Share Posted January 22, 2013 Hello. I have a Grapphite 600T case on which the top fan (200mm) gets stucked.I need to push it slightly to have it start spinning but then it stops again.I think it needs to be replaced. Now what should I do so that I dont have to be left without my computer just for the sake of a case fan? :sunglasse *The case is still in warranty (bought on 20/06/2011). Thanks in advance. Link to comment Share on other sites More sharing options...
Toasted Posted January 23, 2013 Share Posted January 23, 2013 If the fan is plugged into the fan controller, plug it into the motherboard and see if it does the same thing. If it does, request an RMA to replace the top fan. You will not be required to send the whole case back. Link to comment Share on other sites More sharing options...
john909 Posted January 23, 2013 Author Share Posted January 23, 2013 Hello Toasted. I opened the case today and cleaned everything inside, in case it was a matter of dust.What I noticed is that the front fan spins normally barely pushing him, while the top fan is like it is glued and isn't moving. I contacted the shop I purchased the case and at first they told me that the fan isn't covered by the warranty (?).Please someone verify that this isn't true as I have an invoice clearly stating that the product has 2 years warranty and no exclusions are reported. It would a lot easier to do the RMA process through the shop I bought it to avoid postal expenses and hassle since I am European resident. Thanks a lot! Link to comment Share on other sites More sharing options...
Toasted Posted January 23, 2013 Share Posted January 23, 2013 Request an RMA and ask for a replacement fan. You shouldn't be required to send anything back. The shop probably doesn't have replacement fans. Link to comment Share on other sites More sharing options...
john909 Posted January 23, 2013 Author Share Posted January 23, 2013 Hello again. I did request an RMA and in a matter of minutes I got a replacement shipment code! This kind of support is a sign of professionalism and highly appreciated. Thanks a lot for your help dude, you are an asset on these forums. Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted January 26, 2013 Corsair Employee Share Posted January 26, 2013 Thanks a lot for your help dude, you are an asset on these forums. I agree :biggrin: Link to comment Share on other sites More sharing options...
john909 Posted February 1, 2013 Author Share Posted February 1, 2013 Just to let everyone know.Yesterday I received the replacement fan, installed it and now everything is fine. Kudos to Corsair support. Link to comment Share on other sites More sharing options...
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