Ultimatium Posted January 9, 2011 Share Posted January 9, 2011 My Brand new Corsair SSD suddenly is not recognized anymore. I need to to work or replaced ASAP as i cannot access my PC without it. Thanks. Link to comment Share on other sites More sharing options...
Ultimatium Posted January 9, 2011 Author Share Posted January 9, 2011 Sigh I'm not too lucky with my Corsair products.. My H50 is defective as well :/ Link to comment Share on other sites More sharing options...
Wired Posted January 9, 2011 Share Posted January 9, 2011 RMA link on the left. Link to comment Share on other sites More sharing options...
Ultimatium Posted January 10, 2011 Author Share Posted January 10, 2011 @Wired don't they offer advanced RMA for SSD? This is brand new and i can't acess my PC because of the F120 died!! Link to comment Share on other sites More sharing options...
Ultimatium Posted January 10, 2011 Author Share Posted January 10, 2011 I'm getting the information that i need to send it to Corsair to have them look at it. I bought this SSD because i trust in Corsair's product, well one week of joy and now suddenly I'm without a working PC. Now Corsair wants me to send them the SSD, that could take weeks, I'm without pc in that time so that means my entire life will be set on pause. For that price i could had bought 2x 1TB HDD and have them running in RAID 0, and most important: a working PC. Link to comment Share on other sites More sharing options...
Wired Posted January 10, 2011 Share Posted January 10, 2011 Or... you could ask them for an advanced RMA, which as per the warranty page they do offer, just gotta ask for it. Link to comment Share on other sites More sharing options...
Ultimatium Posted January 10, 2011 Author Share Posted January 10, 2011 Or... you could ask them for an advanced RMA, which as per the warranty page they do offer, just gotta ask for it. Yay :biggrin: Should i contact customer service through e-mail and ask them or should i contact RAMGUY and ask him? Link to comment Share on other sites More sharing options...
Wired Posted January 10, 2011 Share Posted January 10, 2011 After you get an RMA number contact customer service. Link to comment Share on other sites More sharing options...
Ultimatium Posted January 11, 2011 Author Share Posted January 11, 2011 Submitted yesterday, still no answer... Link to comment Share on other sites More sharing options...
Ultimatium Posted January 11, 2011 Author Share Posted January 11, 2011 Was submitted in the last 24 hours, should i have had received the RMA number? I'm getting abstinences here,i cannot game BFBC2 or Black Ops, everything is gone from my SSD it just died, tested it on several systems, nothing. I really need my pc and my daily dose of gaming :(: Link to comment Share on other sites More sharing options...
Ultimatium Posted January 11, 2011 Author Share Posted January 11, 2011 Send an e-mail to ramguy hopefully he will help me out, still no response from CS. Link to comment Share on other sites More sharing options...
Ultimatium Posted January 11, 2011 Author Share Posted January 11, 2011 Corsair, can you please help me out fast? i need my pc. Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted January 11, 2011 Corsair Employee Share Posted January 11, 2011 What was the case number I will see what we can do? Link to comment Share on other sites More sharing options...
Ultimatium Posted January 11, 2011 Author Share Posted January 11, 2011 What was the case number I will see what we can do? Let me check one moment. Link to comment Share on other sites More sharing options...
Ultimatium Posted January 11, 2011 Author Share Posted January 11, 2011 Tech Support Express Case [1854281] Link to comment Share on other sites More sharing options...
Ultimatium Posted January 11, 2011 Author Share Posted January 11, 2011 I have received an RMA approved message now. Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted January 11, 2011 Corsair Employee Share Posted January 11, 2011 Your request has been approved it will take about 30 Min to the RMA conformation then to can contact our customer service. Link to comment Share on other sites More sharing options...
Ultimatium Posted January 11, 2011 Author Share Posted January 11, 2011 Your request has been approved it will take about 30 Min to the RMA conformation then to can contact our customer service. I have send you my invoice. Do i need to ask Customer Service about advanced RMA? Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted January 11, 2011 Corsair Employee Share Posted January 11, 2011 Yes you will need to talk to our customer service once you get the RMA! Link to comment Share on other sites More sharing options...
Ultimatium Posted January 11, 2011 Author Share Posted January 11, 2011 Yes you will need to talk to our customer service once you get the RMA! I have received the RMA and i have send an e-mail to customer service, who has per. Jan 11, 2011 received my e-mail. Now I'm just crossing my fingers for an advanced rma. Thanks for the help RMA_GUY. Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted January 11, 2011 Corsair Employee Share Posted January 11, 2011 You will most likely have to call them by phone. Link to comment Share on other sites More sharing options...
Ultimatium Posted January 12, 2011 Author Share Posted January 12, 2011 I have received e-mail from tech support saying that they need a photograph but i don't have a camera i only have my part number and my invoice, isn't that good enough for documentation? Link to comment Share on other sites More sharing options...
Wired Posted January 12, 2011 Share Posted January 12, 2011 You'd have to ask them as they're the ones asking for it. Tech support (e.g. Ram Guy) can only troubleshoot issues. Link to comment Share on other sites More sharing options...
Ultimatium Posted January 12, 2011 Author Share Posted January 12, 2011 You'd have to ask them as they're the ones asking for it. Tech support (e.g. Ram Guy) can only troubleshoot issues. I have send them an e-mail. No gaming for 3 days in a row so far. This can't be good :(: Link to comment Share on other sites More sharing options...
Ultimatium Posted January 12, 2011 Author Share Posted January 12, 2011 Still no response from Customer Service... Link to comment Share on other sites More sharing options...
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