Of course he cares, that's why he and the rest of the staff work very hard to provide top notch customer service. What none of us appreciate is the fact that 1 particular person went of out of their way to troll this thread which has been a detriment to providing that service to the customer with the issue.
Customers and enthusiasts are welcome here. Trolls, people that are abusive to others, and people that try to make trouble are not welcome here.