kidlat020 Posted January 13, 2013 Share Posted January 13, 2013 Just like the previous posters of this forums said, my own V2000 is also cracked on the sides. Bought this about 5 months ago (September 2012) I'm from the Philippines. I'm glad Corsair decided to replace the headset due to faulty headbands but I don't know if the same can be said in my area, this being distributor's area of problem and all... model: HF2012-RX I clicked the RMA request and the RMA number was 5496992 EDIT: I don't think RMA will solve this. I think this is a design problem. This is just my observation, but whenever I wear the headset, the strain is going not on the "arm" holding the earcup but on the weak headband, causing the crack. Unless Corsair decided to redesign the headset, the same headset will suffer the strain on the weak headband, causing the crack. In comparison, I have a Philips SHP2000 and its still on top shape after using it for over a year now. The only problem was it was wired and I decided to switch to V2000 since it looked cool :D. I loved the headset greatly despite the price (and with Dolby Drivers coming soon) But please fix the misdirected strain on the headband. Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted January 14, 2013 Corsair Employee Share Posted January 14, 2013 Your RMA has been approved. Fill the rest out and we'll replace it for you. Link to comment Share on other sites More sharing options...
kidlat020 Posted January 14, 2013 Author Share Posted January 14, 2013 second thoughts: If there's a shipping fee, then I'm afraid of our Customs. I heard that in my place the customs are full of crocodiles. I need to learn the ropes of how RMA works "in my area". And how to avoid crocodiles. But I'm gonna try the distro warranty route first. If this fails then MAYBE I'll reconsider *sob* My question would then be "have the suppliers pulled out the [old] V2000 too?" but I doubt you could answer that. Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted January 15, 2013 Corsair Employee Share Posted January 15, 2013 Contact our customer service Kid and they can help you with questions regarding customs and shipping. I unfortunately do not know much about it. Link to comment Share on other sites More sharing options...
kidlat020 Posted January 17, 2013 Author Share Posted January 17, 2013 Umm... $10 for shipping is pretty expensive for someone who lives in a poor currency. But that's not the point. I posted this cracked headset here thinking that the local distro store here might invalidate the warranty because of the crack. But if Corsair is willing to replace it, then they'd probably do as well. Probably. If nothing else, there's no "expensive" shipping fee. If all else fails, then expensive RMA I will take. That reminds me, if what RAM_GUY say is true that only about 1% of your total sales experience this crack, then maybe the local stores will tell a different story. Maybe. Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted January 17, 2013 Corsair Employee Share Posted January 17, 2013 I've already told you - if shipping is an issue, contact our customer service. If they won't assist, you're welcome to contact me in TSX and I'll do what I can to assist you. Link to comment Share on other sites More sharing options...
kidlat020 Posted February 28, 2013 Author Share Posted February 28, 2013 update: My local store said Corsair decided to return back the money, but only according to its current SRP, I bought this in around 6,000 pesos, and will get my money only at 5,000 pesos. Losing around 17% of my money. I don't know if that's just how the system works here, but man that's still disappointing. Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted February 28, 2013 Corsair Employee Share Posted February 28, 2013 Kidlat, we provide refunds directly to the customer. We do not give refunds to the store to then pass on to you. If this occurred, then the refund was not from Corsair but the store itself. Link to comment Share on other sites More sharing options...
kidlat020 Posted February 28, 2013 Author Share Posted February 28, 2013 Alright, what should I do then? I haven't received the refund money yet. And I don't know how our dirty society really works. Was the refund money got lesser because of taxes? customs? or perhaps... really other dirty methods that normally one couldn't think of? Either way you got me really lost here. Or maybe it got subtracted because of shipping expenses and they just decided to use that excuse to prevent misunderstanding. Or somewhere along the lines of a white lie. Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted March 1, 2013 Corsair Employee Share Posted March 1, 2013 I don't understand why they're telling you this honestly because the store may have their own policy. However, I can assure you the refund did not come from us. Link to comment Share on other sites More sharing options...
jrw Posted March 1, 2013 Share Posted March 1, 2013 I filed for an rma this morning.Same problem with the cracking,how long will it take to get an approval ? Link to comment Share on other sites More sharing options...
Toasted Posted March 2, 2013 Share Posted March 2, 2013 Corsair are closed on the weekends, it may take a few days to get an approval. Link to comment Share on other sites More sharing options...
jrw Posted March 2, 2013 Share Posted March 2, 2013 Well i now see another crack on the right side,so both sides are cracked,these things may not make it through the weekend. Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted March 5, 2013 Corsair Employee Share Posted March 5, 2013 Whats your case number? I can get it approved for you. Link to comment Share on other sites More sharing options...
jrw Posted March 7, 2013 Share Posted March 7, 2013 Whats your case number? I can get it approved for you. Thanks,but I already sent them back yesterday !I appreciate your willingness to help me out though ! Link to comment Share on other sites More sharing options...
kidlat020 Posted May 8, 2013 Author Share Posted May 8, 2013 long time no post, I guess? been very busy setting up a diskless server but that's besides the point. by the way, I decided to just refund the said money (local store kinda got me there but oh well). Now I kinda missed the wireless headset. How's the crack issue going? has it been fixed? will buy it again when its done though. Please don't disappoint us. Link to comment Share on other sites More sharing options...
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