Ascendance Posted July 15, 2019 Share Posted July 15, 2019 (edited) I called the 800 number last Wednesday. My h115i has failed. I was told rmas cannot be done over the phone. I found that odd. I have in the past. The representative told me he would email me info on how to start a rma. I waited 4 hours for the email. Never got one. I found the support portal and submited a ticket. That was last Wednesday. The h115i is causing my cpu to thermal throddle over 102c+. Im getting bsods and bios messages. I put my old cooler master evo 212 back in issues solved. Cpu temps down quite a bit about 35c idle/ 80 tops load. With the h115i it was 50-60 idle it would get over 100, throddle and bsod. Not trying to be rude but I feel like im getting the runaround here... Ticket #2000767689 Edited July 15, 2019 by Ascendance Link to comment Share on other sites More sharing options...
Waukeen Posted July 15, 2019 Share Posted July 15, 2019 They told you what? Unless they really changed procedures this is a first as what happens if say you had a Corsair drive and it failed preventing you from getting into the system. Call them again and/or send a PM to Corsair Mike or Kevin about this as it sounds like someone gave you some BS answer. Link to comment Share on other sites More sharing options...
Ascendance Posted July 16, 2019 Author Share Posted July 16, 2019 Im going to call the 800 number again and complain. This is bad customer service. Link to comment Share on other sites More sharing options...
Corsair Employee Corsair Wootaru Posted July 16, 2019 Corsair Employee Share Posted July 16, 2019 I will see if I can get a tech support agent to review your ticket. Link to comment Share on other sites More sharing options...
Ascendance Posted July 17, 2019 Author Share Posted July 17, 2019 I'm calling now still no response. On hold right now waiting. Link to comment Share on other sites More sharing options...
Ascendance Posted July 18, 2019 Author Share Posted July 18, 2019 was on hold for 35 min with an average wait time of 8 min. ill try again tomorrow. Link to comment Share on other sites More sharing options...
Ascendance Posted July 18, 2019 Author Share Posted July 18, 2019 Finaly got a responce. Via suport ticket. Link to comment Share on other sites More sharing options...
Recommended Posts