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Corsair Community

Waukeen

Banned by Moderators
  • Posts

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Waukeen last won the day on June 17 2019

Waukeen had the most liked content!

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  • Optical Drive # 1
    Corsair H115i Platinum AIO
  1. It would be better to ask this in the cooling sub. Currently Corsair is hard at work porting Doom, Doom 2 and Final Doom to a large wall of LED light strips. --TRANSLATION-- They are currently swamped due to a new ticketing system and problems with it that they totally brought on themselves, so it is more likely someone there will have the answer for you. I would have been happy to tell you if I knew but I am sure someone there does and it will be a lot faster. Sorry I couldn't be more helpful.
  2. Coincidence or not, you finally got the ball rolling :)
  3. Just read the post I made earlier....this is why you shouldn't drink and type things up. "Send a PM to Corsair Kevin or Mike, but understand that without that information they asked for you might be SOL. Send a PM to Corsair Kevin or Mike with anything you can about this and you might get lucky in that" Yep I'm sane :P
  4. Give him time to respond to it. The PM won't be an instantaneous thing.
  5. They told you what? Unless they really changed procedures this is a first as what happens if say you had a Corsair drive and it failed preventing you from getting into the system. Call them again and/or send a PM to Corsair Mike or Kevin about this as it sounds like someone gave you some BS answer.
  6. You're doing better than most. PM Corsair Mike or Kevin about this and try to give them a kick in the rear to get on this.
  7. Yay! Another poor soul who got lost in the ticket system. Send a PM to Corsair Kevin or Mike, but understand that without that information they asked for you might be SOL. Send a PM to Corsair Kevin or Mike with anything you can about this and you might get lucky in that (and I want to point out I do not speak for Corsair here just as a concerned citizen) they will honor it once since you do not have the invoice for said RAM. But if you don't mind me asking where did you buy the RAM from? If online you might be able to track down the information there, and if all else fails you can always contact the bank (assuming you paid with a card and not cash) since they NEVER purge things and get a copy of the payment from them.
  8. OK, not trying to sound like a wa**er since that post made my eyes cross. Got enough out of it though. Shoot a PM to Corsair Kevin with the details on your issue and ticket#. The tickets have been FUBAR since they updated the support system over a month ago, I think. Not trying to make excuses for them since there is no excuse for the issues, but you should at least know why. Believe me, I've loved Corsair for a long time but my recent issues as with others has caused me to seriously consider just going a different route next time I upgrade. Hope you get a resolution, but always be willing to speak with your wallet.
  9. Ohhh fun time.... Send it back piece by piece to the HQ. You should start with the space bar and a note saying 'If you want to see the rest please respond faster." COD only for the shipping. Seeing as they have dropped the ball hard I would also do it with a high price courier service. You are going to want that RMA number then I would convert it to webdings and write it on the package on three sides to make sure they know it is yours and don't miss it. On a more serious note: Ask them for the correct address to be safe. Seeing as they made you wait this long you might be able to ask nicely for them to pay for shipping. And the third sarcastic response actually still holds true, just don't use the webdings :P Also to answer a question you asked at the start: "Is it acceptable??" No.
  10. Might want to grab some popcorn and watch all the Marvel movies back to back....good chance you will finish those before your problem gets sorted. The only other option to try to get some progress (albeit you will likely end up stalled again and waiting for days/weeks) is to hit up Corsair Kevin with this in a PM. Buckle up, it's gonna be bumpy.
  11. Probably gonna be a bit longer seeing as they keep finding fires they need to ignore. The short of it is they recently updated the ticketing system (about a month ago IIRC) and are dropping tickets and are trying to catch up on the backlog. Seeing as someone decided to go live on the new system instead of deploying in stages this issue could have been avoided most likely. Send a PM to Corsair Kevin and should help you get sorted sooner rather than later....probably.
  12. Their time is very valuable, why would you want to take them away from the Doom LAN party they are having? I mean have you no consideration? Call them, daily. They will get the hint after a few days. Probably. You can also reach out to Corsair Kevin. Send him a PM with any details for case numbers so he can read up on the situation and should be able to get you some progress. Unless he is also playing Doom with the rest :)
  13. They need to give long warranties otherwise you would pass away while waiting for a response. While I can be accused (rightfully in some ways) of being a shill since I stayed with them (last time most likely) I do encourage people to seek alternate routes to show their displeasure. It's your computer don't compromise if you don't want to, and sticking with Corsair at this time would fall into that area.
  14. Kevin, If this is not the experience you want people to have you need to mean it. And not revert back to the, well I was going to say the way it was before but in truth that hasn't really seemed to change from what I have seen. You guys want to call me a PITA, you are welcome to, but know that I will continue to hold you, Corsair, responsible for ALL the issues caused by you, be it software or hardware. While you may not know me, you have probably heard of some stuff at the water cooler that happened within the last few months. And regardless of the little poll I put on the Software subforum, I will be going public soon about what happened because guess what? YOU GUYS CAN'T SEEM TO HELP BUT LIE TO YOUR CUSTOMERS. Feel free to ask around the office about what I am referring but understand that time is short and there is only one right way to stop this. Honor. The. Agreement. Just. As. I. Honored. My. End. That is all. Because if it gets to that point I will be forced to require Corsair handle the factory warranty for a CPU, M.2 drive and a motherboard. I become less and less amused as the days go on, what with all the issues people are still having and the stunning lack of disrespect you have shown the community.
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