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Old 09-11-2019, 10:34 PM
Brusco Brusco is offline
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Post RMA: 27071, No advanced RMA, I doubt the guy even read the ticket

Hi,

My h115i cooler isn't working, I'm pretty sure the pump died, the CPU goes up to 70C while browsing on Chrome. I tried starting TW3 and cinebench but the CPU goes to 100C.

I reached the support to get my product replaced, because, I need this working since I have college stuff to be done on my PC, and I can't have a unreliable machine, with a CPU slowing down (and eventually, most likely freezing) my computer.
Unfortunately I have an i7 7700k, no cooler box, so I can't just use another cooler.

So I requested an advanced RMA through support but the rep totally ignored my request and sent the address to wich I should send the product.

Hopefully someone here will be able to help me. The ticket number is 27071.

(I'm using the support through Corsair Brasil btw, unfortunately they don't offer any form of communication besides the ticket itself, no phone number, and they don't reply to e-mails either)

Thanks,
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  #2  
Old 09-13-2019, 12:27 PM
Corsair Wootaru's Avatar
Corsair Wootaru Corsair Wootaru is offline
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Hello,

I'm reaching out to the Brazil team to see if they can further help you on here as I have no way to view that ticket on my end.
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Old 09-14-2019, 04:46 PM
Brusco Brusco is offline
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Hi,

Thank you, they actually reached out to me and unfortunately they don't offer advanced RMA on Brazil.
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