PICKILES Posted December 2, 2017 Share Posted December 2, 2017 Hey guys, so I've decided to update to the new Windows update, and it seems my VOID Pro Wireless headset won't turn on. It might've been either the Windows update or the firmware update, whatever it was, it broke my headset. I tried pairing, but that doesn't seem to work either. Please help! :( Link to comment Share on other sites More sharing options...
Toasted Posted December 2, 2017 Share Posted December 2, 2017 Open Device Manager, Is there an error listed for the headset? If so, copy the status message here. Does the headset work fine on another computer? Tried a different USB port? Link to comment Share on other sites More sharing options...
bluda Posted December 2, 2017 Share Posted December 2, 2017 i have same error. the headset technically still works but is not recognized by the computer, meaning you cannot disable the power sucking rbg's on the sides. under device manager > events, there are 3 events listed 1.) device started 2.) device configured 3.) device NOT migrated (guessing this is the reason) Device SWD\MMDEVAPI\{0.0.0.00000000}.{2c539457-8ceb-4db7-afe2-c8e469b0d909} was not migrated due to partial or ambiguous match. Last Device Instance Id: SWD\MMDEVAPI\{0.0.0.00000000}.{29716dc4-baf6-4a75-af88-37dcffaf48f7} Class Guid: {C166523C-FE0C-4A94-A586-F1A80CFBBF3E} Location Path: Migration Rank: 0xF00000000000F120 Present: false Status: 0xC0000719 Link to comment Share on other sites More sharing options...
terabyte Posted December 2, 2017 Share Posted December 2, 2017 Try to repair/reinstall CUE, I think it should fix it. Link to comment Share on other sites More sharing options...
PICKILES Posted December 2, 2017 Author Share Posted December 2, 2017 I got it to work for a bit, but it wouldn't be recognized by Windows, meaning there was no sound except when I unmuted or muted the mic. So then I tried to fix it but later on the USB wire where it charges your headset won't be detected by Windows, and now says "Unknown USB." It's one problem after another, and Corsair has so far given me no solution, or help at all. Sorry if I sound a bit ignorant right now, but this problem has been seriously frustrating me. Link to comment Share on other sites More sharing options...
PICKILES Posted December 2, 2017 Author Share Posted December 2, 2017 I also think that the problem wasn't Windows, it was that I updated the firmware.. Link to comment Share on other sites More sharing options...
PICKILES Posted December 2, 2017 Author Share Posted December 2, 2017 Open Device Manager, Is there an error listed for the headset? If so, copy the status message here. Does the headset work fine on another computer? Tried a different USB port? This is for the wired USB where it charges your headset, not the USB dongle. Device USB\VID_0000&PID_0005\5&521a615&0&1 could not be migrated. Last Device Instance Id: USB\VID_05AC&PID_12A8\0e4d25355ba8d20279c8f9a4e0f9ddd89d22c340 Class Guid: {36FC9E60-C465-11CF-8056-444553540000} Location Path: ACPI(_SB_)#ACPI(PCI0)#ACPI(XHC_)#ACPI(RHUB)#ACPI(HS01) Migration Rank: 0xF000FFFFFFFF0032 Present: false Status: 0xC0000719 Seems it can't be migrated or some sort? Tried to connect it to another PC but same problem. Link to comment Share on other sites More sharing options...
PICKILES Posted December 2, 2017 Author Share Posted December 2, 2017 Try to repair/reinstall CUE, I think it should fix it. Tried that multiple times doesn't seem to work either. Link to comment Share on other sites More sharing options...
PICKILES Posted December 2, 2017 Author Share Posted December 2, 2017 i have same error. the headset technically still works but is not recognized by the computer, meaning you cannot disable the power sucking rbg's on the sides. under device manager > events, there are 3 events listed 1.) device started 2.) device configured 3.) device NOT migrated (guessing this is the reason) Device SWD\MMDEVAPI\{0.0.0.00000000}.{2c539457-8ceb-4db7-afe2-c8e469b0d909} was not migrated due to partial or ambiguous match. Last Device Instance Id: SWD\MMDEVAPI\{0.0.0.00000000}.{29716dc4-baf6-4a75-af88-37dcffaf48f7} Class Guid: {C166523C-FE0C-4A94-A586-F1A80CFBBF3E} Location Path: Migration Rank: 0xF00000000000F120 Present: false Status: 0xC0000719 Any solutions? :/ Link to comment Share on other sites More sharing options...
bluda Posted December 3, 2017 Share Posted December 3, 2017 haven't found a solution yet, have tried uninstall/reinstalling CUE but no success. also tried changing usb ports but that did not help whatsoever. Link to comment Share on other sites More sharing options...
Toasted Posted December 5, 2017 Share Posted December 5, 2017 Copy the status message from the general tab instead. @PICKILES It seems there might be an issue with the dongle. Go to the Details page > Hardware ids. Is it similar to; USB\VID_1B1C&PID_0A14&MI_00 or is it; USB\VID_0000&PID_0005? Link to comment Share on other sites More sharing options...
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