frodevil

THANK YOU i was having big issues with the audio quality and this fixed them completely. Everything sounds clear now.

It's been about 3 weeks and still no response on my ticket. I sent an update via e-mail because I still can't log in to corsair support (it just takes me back to the sign in page with no message), so i assume the tickets are done via e-mail. Would like for anyone to take a look at both my keyboard and mouse problems.

Made account to ledge the same issue. My M65 elite RGB left click only registers like 80% of the time. Bought it in early january from Best Buy, which the warranty of is now expired (Best Buy's warranty). I made a ticket RE: an issue I was having with the Corsair K95 Platinum keyboard, and it has been a week and no response. Ideally I would really like to RMA both of these at the same time to cut down on shipping. I believe my k95 had a problem from the factory-- it had this sort of thin oily film on it, like it was a refurbished product, and about 2 weeks ago the blue LEDs stopped working, so the rainbow pattern simply shows a dark spot where it should be blue. Normally I would have probably left this alone, but now that the M65 mouse is having this strange issue all of a sudden, I am pretty irritated. At least it seems Corsair is good about replacements, but I would rather the product work in the first place. I review tech and gadgets for a small regional media LLC and good customer service would be Corsair's saving grace of my current piece (I really hate having to write bad reviews! Seriously!), despite the seemingly inherent flaw in this mouse that I otherwise love so much-- seriously, 3 months?? And I see there are a half-dozen threads about the same exact issue. The mouse has a great feel in the hand and is very responsive, and I love the RGB lighting, I look forward to to getting this sorted out. The ticket I filed is # 2001066391. If anyone at Corsair could get a hold of me @ my personal e-mail listed on this forum account that would be great. I've done all the fixes except sanding down the thumb rest (suggested by another user), out of fear of voiding the warranty. Calibration, clearing and updating firmware, updating iCue, using compressed air under the left click plastic, soft and hard reset, everything. I'm seeing stories on Amazon and the Corsair subreddit of people getting this mouse replaced every few months, and two users said they were on their fifth and sixth mice, respectively. That is a little ridiculous. At least you guys have a good RMA policy, but I think everyone would prefer that they just don't have these issues in the first place... Again, my ticket was #2001066391, I would love to get this fixed. I would reply again through the helpdesk, but there doesn't seem to be a way to view my ticket? Every time I click log in it just refreshes the page and there's no box for me to enter my ticket information. Thank you.