Wingts96 Posted November 14, 2019 Share Posted November 14, 2019 Howdy all, bought the Corsair Virtuoso headset today. Plugged it into my Corsair ST100 headstand. The headset works but when I open CUE software it shows the headset but says not available. I can't adjust anything and when I try to update the firmware it hangs at 0%. I have reinstalled the software 3 times, rebooted unplugged the dongle turned it on and off but nothing works. Is there a step by step procedure for upgrading the firmware on the headset? CUE software is really making it so I never want to buy another Corsair product. It never works I had heaps of issues updating firmware on my k63 keyboard also. Any help would be appreciated otherwise I guess I'm taking it back for a refund. Link to comment Share on other sites More sharing options...
Corsair Employee Corsair Notepad Posted November 14, 2019 Corsair Employee Share Posted November 14, 2019 Try plugging it directly into your computer instead of the stand. Link to comment Share on other sites More sharing options...
TheMaskedShadow Posted November 14, 2019 Share Posted November 14, 2019 Is your ST100 connected directly to the computer? If so, is it possible that you're plugged into a USB2 port that doesn't provide enough power? I'm just curious since I have my Virtuoso dongle plugged on my ST100 with no issues while being plugged to the USB3 port of an old Asus Z87-A motherboard. Link to comment Share on other sites More sharing options...
Wingts96 Posted November 15, 2019 Author Share Posted November 15, 2019 Thanks for the reply people. I plugged the dongle and cord into the back of the pc instead of the stand and it updated the firmware and is now working. Seems pointless to add usb slots on the corsair stand if you can't use it but least it's now working. Thanks again. Link to comment Share on other sites More sharing options...
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