bigdave2019 Posted October 15, 2019 Share Posted October 15, 2019 Just today I noticed my Strafe has started doing this. Keys stuck red, and flickering. Had it around a year. All the keys work fine. [ame] [/ame] I've tried deleting and reinstalling iCUE, forcing updates through it. Both leads in different USB sockets, just the keyboard lead in different USB sockets. Unplugged it, and pressed the ESC key then plugged it back in. Creating new profiles, deleting profiles. Can anyone help? Thanks. Link to comment Share on other sites More sharing options...
Corsair Employee Corsair Elito Posted October 15, 2019 Corsair Employee Share Posted October 15, 2019 Hi, I would suggest getting in contact with technical support a creating a ticket. They can help diagnose the problem and assist with an replacement if your under warranty. https://help.corsair.com/hc/en-us/requests/new Kind regards, Link to comment Share on other sites More sharing options...
bigdave2019 Posted October 17, 2019 Author Share Posted October 17, 2019 I've been in touch, unfortunately I've no idea where or when I bought it. I tend not to keep receipts, unless stuff costs lots of money! Link to comment Share on other sites More sharing options...
bigdave2019 Posted October 17, 2019 Author Share Posted October 17, 2019 I've found the Paypal record of purchase, 2017. So I'm guessing way out of warranty. Link to comment Share on other sites More sharing options...
bigdave2019 Posted October 17, 2019 Author Share Posted October 17, 2019 I've had a chat with customer support, tried the solutions provided. Including the firmware delete and change via the keyboard. No dice, still got keys that won't show blue colours and flicker. Oh well. Link to comment Share on other sites More sharing options...
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