aspegic

I didn't know that Corsair had gone public. Thanks for sharing that information. But the irony, I just cannot get passed the irony of it all... I have Corsair software installed on my PC, software written by Corsair, that is actvely blocking me from buying Corsair products in the future. I mean, come on. If the shareholders can't see the irony in that, then I can only assume that they are visually impaired. I just hope that someone from Corsair reads this and has the mental capacity to understand these implications and takes it upstairs. Because just us talking about it here, it may help to release some of the frustration, but it won't solve anything. Only Corsair can. But as you said, I'm not going to hold my breath.

To that guy that suggested that you can always go back to version 3. Yes you can, but that is not how this problem should be solved! Imagine that in a few months I am going to buy the, as of yet unreleased, Corsair HS95 headset. That headset will be added to the list of supported devices in iCue 4. But not in iCue 3. So what do I do then? This will split the devices I have into 2 groups, those supported in iCue 3 and those supported in iCue 4. I would have to choose which products I want to be able to control. And what about the other products I have? Bad luck? There are only 2 real solutions: 1. Continue development of version 3, at least for several more years. You don't have to add new functionality, just add support for new products as they are released. This overlap will provide a smooth upgrade path for customers to update their hardware over time and not get hit by the dilemma I described above. 2. If you do not want the burden of having to invest in the development of two separate versions, then add support for the EOL products to version 4. That would be the decent thing to do and the best solution overall. But the choice you made here, it will just piss off loyal customers. Worse, it will actively prevent me from buying Corsair products in the future, because Corsair's software would not provide support for all the Corsair products I have. So now I am left with a choice... Either I continue with version 3, which will prevent me from buying Corsair products in the future, because I would not be able to control them. Or, upgrade to version 4 and spend a lot of money replacing all the Corsair products I have with newer hardware, even thought they are all still working perfectly fine. What when iCue 5 is released? Will you kick me in the stomach again? Guess which choice it is going to be. Do you see how very very bad this decision actually is, and how it has much farther reaching consequences than just fasing out some EOL products?

Yes, and you cannot turn it off. You could block iCue in your firewall, but then you also would not receive notifications about firmware updates for the devices you have, and you still want to receive those. You will just have to remember to ignore the iCue notification and not accidentally click update, our you'll be going through the whole uninstall/reinstall process again. It is just hard to believe that Corsair could not come up with a better solution to this whole debacle. In fact, I am sure they could, if they would just invest the necessary resources. But if you do not care about customer loyalty, why would you care about this?

I got a notification that an update was available for iCue. I updated and everything was gone. A completely empty dashboard and no way of adding my hardware. All Corsair products I have, case, power supply, keyboard, mouse, water-cooling, memory, mouse pad, was all bought in recent years. And all are on the list of "obsolete products" (ok, the case and mousepad were never in iCue obviously). You do not state why support for these products was dropped in version 4, but being a software developer myself, I am 100% sure it would have been possible to continue support in version 4. If your software developer tells you it is not, fire him and hire me instead. I will make it work. For me this means it was a marketing decision and not a technical issue. This is sad, and for me this ends my love for Corsair. I liked having everything from the same brand. I am currently looking for a gaming headset. But it will not be from Corsair this time, nor will any other future product. I liked Corsair, I really did.