Keyboard is only a week old and has been working fine but this morning I booted up my PC, and the keyboard wasn't working. No lights. No function. The only sign of life was the "Num Lock" light above the little "1". (My computer is about 3 years old, and never had an issue like this, so I assume its on the keyboard. Not a PC issue.)
Loading up iCue... it showed me a "!" with a triangle around it, but no other message.
The issue was resolved once I unplugged it and plugged it back in.
Since I first started using the keyboard, I installed iCue software and latest firmware. (3.36.125 / 3.24)
Since I encountered the issue, I soft-reset the keyboard (via plug in holding the Esc key), cleared onboard storage, and reinstalled firmware via "Force Update" button
I'm not sure if those steps will prevent the issue from happening again since it took about 9 days to first occur, but its safe to say my confidence in the product is shaken. Looking for any insight into why this may have happened and/or is there anything I can do to prevent this from happening again?
i.e. Is it a sign of defective hardware? Is there a more stable (older) firmware I could use? I think its fair to say, if this problem persists in the future, its not acceptable. So I have to ask myself if I should be returning or exchanging the product while I'm in the Xmas return window, but that is going to close up in a couple weeks.
If the only solution provided is to reset/unplug that wouldn't be very acceptable knowing it happened already and could happen again. It would be great to hear something like "This happened because X. And could be prevented by doing Y." But that's often not really the way of tech support/debugging issues unless extremely common :-\
One post I saw suggested disable Windows "Fast Boot" ...but I really shouldn't have to disable Windows features to ensure the keyboard works properly. It should work just like any keyboard has worked for the last few years. I'd prefer to keep fast boot enabled.
