ats1080

I noticed there is finally a USB driver update. I tried that and the March BIOS update, but still have issues with my keyboard and mouse getting a triangle when my external drives are plugged in.

I tried moving my hub with the drives to difference ports, but it didn't make a difference. I see there's a new BIOS version released yesterday. I installed it, but still have issues with the drives causing keyboard disconnects. Looks like there's still no new serial drivers though. So far, the new cooler seems to be fine. Really wish I knew what caused the issue with the cooler so I can be sure if it was something I did to not do it again. Only thing I can think of that I did that could have caused it was the force firmware upgrade.

Finally got a replacement h150i yesterday and installed it today. Everything is fine so far. Out of curiosity I hooked up the old Commander Core with the new pump assembly and it still had the same red hardware lighting. I'm almost certain that the issue was the commander core, but they would not send me a replacement just for that. Had to do the whole thing... Still waiting for another BIOS update for my motherboard to see if the keyboard/mouse issues go away. They were doing one pretty much every 30 days for a while so it's pretty annoying that there isn't a new one yet. I'm fine for now just disconnecting my drives while I play games, but I really hope either a BIOS or driver update sorts this last issue out.

Here's a better pic

Unfortunately, I don't have any USB 2 on my motherboard. I can't really find any information about which ports are grouped together. I'm guessing they all are other than the BIOS port?

It doesn't seem to be any specific hard drive that does it, just 2 of them being plugged in to the hub will give me the triangle. I also have my headset charging.

I don't know that it's a voltage issue. The hub is plugged in to a USB 3 port on the back of the PC and the hub is powered. It doesn't look like I even have any USB 2 ports on the back of my board. I have all the drives and the headset charging cable plugged in to the hub and all of the drives are powered as well. I'm trying to figure out which device is causing the issue now. I think i have it narrowed down to the 8TB drive which is the only one out of them that is USB 3 and I also the only one encrypted with the WD Security tool. One of the other 2TB drives I have bitlockered and the other doesn't even appear to have a partition on it, so I'm not sure what I was even using that one for...

@c-attack Here's something interesting: I played for another 2 hours today, no issues. I then realized I unplugged my USB hub in the madness yesterday and never plugged it back in. It's a 4 port powered Insignia USB 3.0 hub model NS-PCH5431. Plugged in to that I have 3 external hard drives: a 2TB western digital elements, an 8TB western digital my book, and a 2TB seagate backup plus. They are behind a bunch of stuff, and I don't feel like messing with them to get model numbers. I also have the charge cable for my Void Elite headset plugged in to the hub. Almost instantly when I plugged the hub in, I got the red triangle on my keyboard. Do you have anything similar?

Yeah, I think I'm at the point where I just need to do an RMA unfortunately. I sent all the info to support. They already said they want to just do a replacement. Hopefully they offer advanced RMA and it will be painless. I dropped a pretty penny on this thing for it to break less than a week in and I don't feel like being down for weeks. especially for something that is just a visual issue. It's just one of those things that will annoy me that I paid a premium for this thing, and it doesn't work properly. I am pretty concerned about the problem surrounding it too. I didn't do anything that I can remember other than try to get my motherboard syncing. At that point I hadn't done a firmware force install or anything that I can remember. Really hope this isn't something that happens over and over again. On the plus side, I did a clean reinstall after the iCue repair (which obviously didn't work for the cooler) but my keyboard has been active without a ! for about 4-5 hours now. Only time will tell if that continues, I guess. Fingers crossed.

My keyboard and mouse lighting is back and the doubled PSU is gone after a repair. For the AIO brightness, I did try that before. I just tried again and still stuck with a red hardware light. I just don't get it. If I go to hardware lighting in iCue it's absolutely fine. As soon as I close, it's red. Is there an older firmware that I can try to downgrade to? I did notice a hole on the face of Commander that has a button on the board. I tried holding in the button for 30 seconds, didn't do anything. Then I tried flipping my power supply off and holding it in for 30 seconds on power up. Neither thing did anything that I can tell.

Ok, false alarm on the LCD becoming a PSU. As I said the cable is very tight and it just popped off the hub when I closed the case. I plugged it back in and just left my case open and it shows up as an LCD again, but still it just has a red hardware light. Not sure what else to do with this thing. Is there a reset I can do on it? Also, the 2 PSUs are still a thing, so I'm not sure what's up with that. One of them has a sensor readings and the other doesn't. It's like the address changed or something and the old one is just stuck there. The silent fan profile I made on the old one does not show up on the "new" one that has sensor readings.

I plugged everything in to the hub and that made things much worse. Now my keyboard does not have hardware or link lighting and the LCD has completely disappeared and been replaced by....another PSU????

I had changed those power settings a while back, so that was already disabled. Also switched the plan to High Performance at the same time. I also really doubt switching USB ports will change anything. All ports on my board are red and labeled 10G. The only one that is different is the BIOS port and I don't have anything in that one. The USB C ports are the only ones that have different speeds listed. On another note, I think once I get the red triangle the keyboard doesn't disconnect again, so that's something, I guess. Really sucks for that first time though. So sounds like we either need a BIOS update or iCue update to fix this? Also looks like my hub was delivered...have to go out in the snow and get it 🥶Hopefully will report back with good news on that shortly.

The top 2 cables are the keyboard, next row down far left is the mouse. I don't see anything saying that any of the ports are different version. My last motherboard had a couple ports that were specifically USB 3.1 and they were incompatible with my Windows WMR headset. Any idea if this would be the case here?

The mouse is plugged in to the motherboard, not passthrough. I'm on what they say is 0801. Attached a screen shot from ASUS page. Yes, only AIO is red. Anything plugged in to the Commander Core that it came with. Support said they want to do a warranty return without any troubleshooting.