Hi,
My much-loved K70 RGB's keycaps started dropping like flies about 2 weeks ago, within the space of a couple days over 1/3 of all the keycaps on the board were literally crumbling under my fingers. The surprisingly thin edges of the grey plastic was evidently cracking and subsequently breaking off leading the caps to no longer sit on the switches.
After filling out an RMA ticket with Corsair they swiftly sent a full replacement set of keycaps, the overall experience was fantastic and I was incredibly grateful to have my keyboard up and running again very quickly.
A week later and to my horror 2 of the brand new replacement keycaps have crumbled in as many minutes. After quickly removing every single keycap from the keyboard to prevent others following, it's clear that many of the grey studs on the caps are indeed beginning to crack again.
I have absolutely no idea what the hell could be causing this, clearly it's not the keycaps as if two batches of caps were prone to breaking surely this issue would be more widely discussed, and I can't find anything about it online?
Has anybody had any experience with crumbling keycaps before? Assuming the keycaps are not the problem what on earth could be happening leading them to break so consistently? I don't consider myself a remotely heavy typist and play no games that involve 'mashing' or keys to be held down for any length of time.
Can anybody please offer any suggestions or insight the problem? Will Corsair possibly replace the board? I'm pretty worried right now as this board was damn expensive and replacing it would suck pretty bad. I'm reluctant to buy replacement keycaps as this will very likely just happen again.
Thanks,
Wonga