SangLee Posted February 12, 2023 Share Posted February 12, 2023 Hi, there. As i mostly used this with usb connected, I didn't notice bluetooth was not working. ICU 4.33.138 slipstream firmware 5.6.126 K100 RGB air wilress fireware 5.11.74 When I tried to switch to bluetooth(FN+G2/G3/G4), desktop could not detect bluebooth device. And, switching to slipstream(FN + G1), it also was not connected via slipstream usb, though it was already paired with keyboard. Device manager shows it is connected, indicator does not shows anything. It looks like the new fireware messed up something. Is there any way to rollback to the old firmware? Link to comment Share on other sites More sharing options...
Rusanpas Posted February 27, 2023 Share Posted February 27, 2023 Same here. My k100 Air is not working with bluetooth. I try reset, with esc key but this didn't fix it. Only works with USB. A solution please... Link to comment Share on other sites More sharing options...
Salsiccia Posted March 8, 2023 Share Posted March 8, 2023 Following. Considering buying this and this will be a deal breaker for me. Link to comment Share on other sites More sharing options...
Rusanpas Posted March 10, 2023 Share Posted March 10, 2023 I reinstalled firmware with no changes. Bluetooth is Broken. I write a ticket, and no response after 10 days from corsair. The keyboard is very top but very expensive to have zero support. I need solutions. Link to comment Share on other sites More sharing options...
Rusanpas Posted March 10, 2023 Share Posted March 10, 2023 My first ticket number are 2005981295 and the second 2005998598. Please i need support. Link to comment Share on other sites More sharing options...
Salsiccia Posted March 10, 2023 Share Posted March 10, 2023 Rusanpas - I would consider returning the K100 Air for a refund if I were you if you still can. It is a hideously expensive keyboard and to be broken and now apparently unsupported is surely a Service Level Agreement breach I would think. Sorry for your pain. Link to comment Share on other sites More sharing options...
Queeg Posted March 10, 2023 Share Posted March 10, 2023 I would return it. My K100 Air works perfectly. I currently have three active profiles - 1 slipstream and 2 Bluetooth. Everything works fine. So it's likely you have a bad one. Link to comment Share on other sites More sharing options...
Salsiccia Posted March 10, 2023 Share Posted March 10, 2023 That's good to know Queeg. The lack of response to a ticket in 10 days is still a little concerning though. Link to comment Share on other sites More sharing options...
Rusanpas Posted March 11, 2023 Share Posted March 11, 2023 Yes I think I will have to return it to Amazon. They do not offer me a replacement but they do refund my money. Queeg, did you update to the latest firmware? A suspicion of mine is that it failed after updating... Link to comment Share on other sites More sharing options...
ItsTonioCyka Posted March 12, 2023 Share Posted March 12, 2023 On 3/10/2023 at 4:04 PM, Salsiccia said: That's good to know Queeg. The lack of response to a ticket in 10 days is still a little concerning though. That is really weird though cause I've had the same issue, opened a ticket yesterday and got a response today. We haven't yet managed to fix the issue but I've got a tech from CS with whom I am exchanging emails presently so I find this quite weird. Link to comment Share on other sites More sharing options...
Rusanpas Posted March 12, 2023 Share Posted March 12, 2023 6 hours ago, ItsTonioCyka said: That is really weird though cause I've had the same issue, opened a ticket yesterday and got a response today. We haven't yet managed to fix the issue but I've got a tech from CS with whom I am exchanging emails presently so I find this quite weird. Wow, I don't understand why they don't answer me... Does your bluetooth fail too? Well, keep us informed, if they come to a solution. Thanks Link to comment Share on other sites More sharing options...
Salsiccia Posted March 12, 2023 Share Posted March 12, 2023 17 hours ago, ItsTonioCyka said: That is really weird though cause I've had the same issue, opened a ticket yesterday and got a response today. We haven't yet managed to fix the issue but I've got a tech from CS with whom I am exchanging emails presently so I find this quite weird. I agree, in the past I have had an acceptable turnaround on tickets too. Having said that though I also raised a ticket 3 days ago for a separate issue I am having and am yet to get a response from them, so ....... I am in Australia though where there is zero Corsair actual presence other than in selected retailers, maybe they have some kind of geography related prioritisation scheme? I don't know. Link to comment Share on other sites More sharing options...
Salsiccia Posted March 16, 2023 Share Posted March 16, 2023 On 3/13/2023 at 8:08 AM, Salsiccia said: Having said that though I also raised a ticket 3 days ago for a separate issue I am having and am yet to get a response from them, so ....... Up to 6 days with no response now. I officially give up. Link to comment Share on other sites More sharing options...
Salsiccia Posted March 16, 2023 Share Posted March 16, 2023 On 3/8/2023 at 1:06 PM, Salsiccia said: Following. Considering buying this and this will be a deal breaker for me. Deal.... broken, I'm looking elsewhere now. Link to comment Share on other sites More sharing options...
Salsiccia Posted March 17, 2023 Share Posted March 17, 2023 Guess what Corsair - I raised a support enquiry with one of your competitors and got a reply within 6 hours. Wow - they have my money now. 1 Link to comment Share on other sites More sharing options...
Corsair Employee Solution Corsair Nick Posted March 17, 2023 Corsair Employee Solution Share Posted March 17, 2023 Hi Everyone, we have identified the cause of this behavior, and have a solution available to you. You will need to perform a firmware update on the K100 AIR with some specific steps to regain full functionality. The link below will provide you full details on the steps, as well as the necessary files that need to be installed: https://help.corsair.com/hc/en-us/articles/14066443517709 If you continue to run into any issues, please submit a support ticket through the support portal, and a Technical Support Agent will be able to assist you. https://support.corsair.com/ Link to comment Share on other sites More sharing options...
Salsiccia Posted March 18, 2023 Share Posted March 18, 2023 On 3/18/2023 at 3:54 AM, Corsair Nick said: .... If you continue to run into any issues, please submit a support ticket through the support portal, and a Technical Support Agent will be able to assist you. https://support.corsair.com/ Or, in the case of a separate ticket I opened 9 days ago on a different problem I have, the other option is the silence from Corsair's support team will be deafening and you will give up and you will starve to death while waiting for a response. I have just asked for that ticket to be closed. I honestly don't care any more. Link to comment Share on other sites More sharing options...
Applicant4478 Posted May 9, 2023 Share Posted May 9, 2023 (edited) Corsair is the worst company I've ever had to deal with in my entire life. They are a complete scam at this point. My k100 air is also broken for no reason, and I cannot get Corsair support to help me. Now, I am forced to replace this 300 dollar piece of garbage with a working wireless keyboard for 20 dollars or seek a lawyer. I tried Corsair Nick's (scammer) link and did nothing to solve my issue. Corsair puts out junk products at exorbitantly inflated prices and offer zero product support. Welcome to hell. Edited May 9, 2023 by Applicant4478 Link to comment Share on other sites More sharing options...
Applicant4478 Posted May 9, 2023 Share Posted May 9, 2023 Actually, the keyboard isn't broken. I didn't realize you had to hit FN + one of the G keys to initiate a Bluetooth connection. You can't just click "pair" in iCUE, for some reason. I can only connect outside of iCUE using the hot key FN + one of the G keys. G1 is to pair with the dongle. I did this and it worked. However, I repeat, if you try to pair in iCUE, it does not work (for me). I am leaving the nasty comments, because Corsair customer support has been horrendous. Link to comment Share on other sites More sharing options...
kth0707 Posted May 16, 2023 Share Posted May 16, 2023 Have had this same issue. I previously had an issue where the board just completely stopped responding following the Bluetooth consistently losing connection and not reconnecting. Corsair was very responsive and warrantied the board. My new board that I have had now for a couple of months just today lost bluetooth connection, and won't reconnect. I am now just using the slipstream with the dongle. I hope that this isn't a sign of the issue happening again. The solution of a firmware update is great and all, but I use Mac, and the firmware update for Mac that is on the website doesn't work. The file loads, and then does nothing. Very disappointing for such an expensive keyboard. If this one does the same as the last I will just cut my losses and go with the Logitech mechanical keyboard or another manufacturer. Link to comment Share on other sites More sharing options...
Sam_23 Posted December 1, 2023 Share Posted December 1, 2023 I searched on every forum on internet and eventually end up fixing this by restarting the Bluetooth services. Link to comment Share on other sites More sharing options...
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