Corsair One i160, case fan running full speed at all times

[Promentory]

Hello, this is regarding the i160, 480 GB, 9900k, 2080ti. I just bought this PC used, and did a clean install. When I say clean install, I mean I deleted the recovery partition as well...

So clean install, installed drivers downloaded from Corsair. The only issue I am having is with the case fan. Currently, according to icue, it is running at 1444 rpm and stays. I noticed the connection of the fan is inconsistent. I had to frig with the connection to keep the case fan on, otherwise it just turns off. I had to get the connection just right so the fan was powered, then put a piece of masking tape. May be a faulty fan?

The second thing could be to do with Corsair Link. I've tried two different versions, and am having difficulty figuring it out. My current version of corsair link says the fan is running at around 3500 rpm. It's the only fan listed, makes no sense. When I click to configure, "Configure fan" pops up, Configure and Notifications header. All I can see is a graph and the ability to change the fans name.

Any ideas would be greatly appreciated.

CPU pump: 1855 RPM

GPU pump: 1981 RPM

CPU coolant: 25.8 C

GPU coolant: 29.3 C

CPU package: 31 C

GPU: 32 C

[Corsair Mordred]

Hi @Promentory

Your issue may be related to running both iCUE and LINK at the same time.

These systems are intended to be used with one or the other, and not both.

For the i160 I'd recommend that you start by uninstalling LINK, and then cold booting the PC.
Corsair LINK integration was part of the older original Corsair One models (blue LEDs) - and not the subsequent fully RGB variants.

Running multiple such software packages at a time is a common point of failure for fan control.

[Promentory]

3 hours ago, Corsair Mordred said:

Hi @Promentory

Your issue may be related to running both iCUE and LINK at the same time.

These systems are intended to be used with one or the other, and not both.

For the i160 I'd recommend that you start by uninstalling LINK, and then cold booting the PC.
Corsair LINK integration was part of the older original Corsair One models (blue LEDs) - and not the subsequent fully RGB variants.

Running multiple such software packages at a time is a common point of failure for fan control.

Thanks for the reply. I uninstalled Link. 

I am pretty sure my fan is faulty, or the 4 pin extension cord connection is faulty. I have it functioning currently, iCue is showing 480 RPM. I physically had to wiggle the connection to make it work. It either A didn't spin, B max speed, or C functioning properly. Might make sense to order a replacement fan and cable and test new ones. 

[Corsair Mordred]

Hi @Promentory

I'd recommend reaching out to our support team at https://help.corsair.com/hc/en-us/requests/new

We can potentially offer you some warranty solutions for the issue