Automatic mute failure in void elite.

[Hersair]

Even if the microphone is raised, it is not automatically muted. What should I do? Mine is Corsair VOID RGB ELITE WIRELESS.

[Corsair Blade]

Hello Hersair,

Many similar issues on our wireless headsets can be solved by doing a simple soft reset. This will disconnect the battery from the headset, and then reconnect it. All you would need to do is:

 

1. Please make sure your headset is unplugged.
2. Make sure your void is powered On.
3. Hold the Mute button on the headset down for about 15 seconds
4. After holding the Mute button, hold the Power button until the Void turns on

 

Then try testing the headset. If it is still having issues, please contact us again for further troubleshooting.

[Hersair]

On 11/16/2021 at 9:40 AM, Corsair Blade said:

Hello Hersair,

Many similar issues on our wireless headsets can be solved by doing a simple soft reset. This will disconnect the battery from the headset, and then reconnect it. All you would need to do is:

 

1. Please make sure your headset is unplugged.
2. Make sure your void is powered On.
3. Hold the Mute button on the headset down for about 15 seconds
4. After holding the Mute button, hold the Power button until the Void turns on

 

Then try testing the headset. If it is still having issues, please contact us again for further troubleshooting.

It doesn't work even if I reset it.

[Corsair Blade]

Hi Hersair,

Does the headset behave any differently if you try to do the mic-move-up mute when you DO NOT have iCUE running?

[tariqm]

On 11/18/2021 at 9:21 PM, Corsair Blade said:

Hi Hersair,

Does the headset behave any differently if you try to do the mic-move-up mute when you DO NOT have iCUE running?

Hello hoping to revive this thread as I have the same model and have this exact issue.

The mic-move-up-mute only works when iCUE is NOT running.

Edited February 4, 2023 by tariqm
partial inaccuracy in initial statement