Corsair one i164 not showing in iCue, fan is behaving strangly

[FlawlezzJaxy]

As stated in the title, i cant get my corsair one to show up in iCue, i need it so i can control the fans as they are spinning way to slow when gaming. i tried restarting PC multiple times, reinstaling icue multiple times.  no idea what to do next. any help is appriciated 😄

[Corsair Caliente]

There's a USB connector going from the CPU Pump to your internal USB 2.0 Header on your motherboard.  This essentially is how your i164 interacts with iCUE.

There's a chance that that connector may not be seated properly or may need to be reseated.  It should be in this spot in the picture:

[FlawlezzJaxy]

10 hours ago, Corsair Caliente said:

There's a USB connector going from the CPU Pump to your internal USB 2.0 Header on your motherboard.  This essentially is how your i164 interacts with iCUE.

There's a chance that that connector may not be seated properly or may need to be reseated.  It should be in this spot in the picture:

hello.

 

thank you for the information. i tried reseating this connector 2 Times, even reseated the one on the CPU pump and  still  doesnt show up in icue, any other solutions?

[FlawlezzJaxy]

Fixed it.

 

had to reinstall older version of iCue, 3.38.61 , and it now works like it used to. i guess there is a software problem with icue 4

[Corsair Caliente]

10 hours ago, FlawlezzJaxy said:

Fixed it.

 

had to reinstall older version of iCue, 3.38.61 , and it now works like it used to. i guess there is a software problem with icue 4

Glad going to iCUE 3 fixed it.  What version of iCUE 4 were you running initially?  What version of Windows were you on as well?

[FlawlezzJaxy]

14 hours ago, Corsair Caliente said:

Glad going to iCUE 3 fixed it.  What version of iCUE 4 were you running initially?  What version of Windows were you on as well?

i tried version 4.12.124 and 4.15.153 and im running Windows 10 Home ,20H2, 19042.1237 ,Windows Feature Experience Pack 120.2212.3530.0