ahmedsamih Posted June 16, 2021 Share Posted June 16, 2021 I bough Corsair Dark Core RGB Pro 1 month ago , and was working fine with my old XPS 13 9730 flawlessly , however when i tried using it with my new work laptop Latitude 7420 i faced strange issue. When i connect the mouse reciever after logging to windows it works fine with no issue , however if i connected it before loggin to windows or booting the laptop , the mouse is detected in iCue but doesn't work . I can control the lighting in iCue but mouse cursor and buttons are not working, it only works if i unplug the reciever and plug it again. did anyone faced similiar issue. I tried latest iCue version ,and older version . I don't have same issue with other devices like corsair void pro wireless ,microsoft keyboard , or logitech mouse. also i tried the mouse through usb-c hub and direct with same result Link to comment Share on other sites More sharing options...
Corsair Employee Corsair Blade Posted June 17, 2021 Corsair Employee Share Posted June 17, 2021 Hi ahmedsamih, Please review the below helpdesk article and see if it resolves things for you: https://help.corsair.com/hc/en-us/articles/360058128911-How-to-Fix-issue-where-keyboard-temporarily-does-not-work-after-Windows-boot If it doesn't, please open a ticket with support using the Support Ticket system link at the top of this page. Thank you. Link to comment Share on other sites More sharing options...
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