H100i Pro XT Firmware Failed

[QuantumSchema]

Hey everyone,

 

I'm having a bad Saturday.

 

This morning I decided to poke through iCUE and noticed that my H100i had a firmware update available. I clicked on the "Update now" and BAM! My Saturday took a turn for the worst.

 

The firmware update failed. The pump went dark. I tried and tried again. Nothing. Kept failing. I rebooted like a dummy thinking it would show back up and I'd try again. Nope. Now it's missing in iCUE.

 

I did a bunch of research and found its a common problem (why is this so common?). Thankfully, because it is common, there's a good amount of info from others that have had the issue.

 

I was able to grab the .hex file from appdata\local\temp and saved it for safe keeping. I attempted the "xmcbootloader.exe" approach but it just fails with:

 

Loading Firmware Image ... Check.
Done
Looking for device 0x0C20 ... Found
Waiting 6 seconds for USB activity to subside.
Connecting to Bootloader ........... Unable to Connect.
Reconnecting to Bootloader ....... Unable to Connect.
Reconnecting to Bootloader ....... Unable to Connect.
Reconnecting to Bootloader ....... Unable to Connect.
Reconnecting to Bootloader ... Error Unable to connect to device.

 

I've rebooted into Safe Mode I don't know how many times and tried, same result.

 

I've uninstalled iCUE and reinstalled, same result.

 

I've reinstalled Windows, same result.

 

I've changed USB header locations, same result.

 

I'm at a complete loss and not really happy. :mad:

 

Any help would be greatly appreciated! I've submitted a ticket (maybe one day they'll get back to me?) and sent them a tweet in the hopes that does something.

 

If anyone has any other ideas on how to breathe some life back into this, I'd be extremely grateful.

 

Cheers and thanks everyone!

[sincerity]

Hey,

 

I am having the exact same problem! (Ruined my Saturday too...)

 

Did you ever find a solution to this; did Corsair actually fix it?

[Corsair Mordred]

Hey QuantumSchema

 

If you could PM me with the ticket ID, I can have it hurried along a little.

 

@sincerity

if you shoot us an email at https://help.corsair.com we can run you through a firmware reset

[dwijngaards]

I'm having the same issue (H100i RGB). After failed FW upgrade through the iCue app, I tried the solution to upload .hex file through bootloader exe, in safe mode, but got the exact same error. Please help.

[Corsair Johan]

I'm having the same issue (H100i RGB). After failed FW upgrade through the iCue app, I tried the solution to upload .hex file through bootloader exe, in safe mode, but got the exact same error. Please help.

 

Im sorry to hear that! Please contact our support here and they will take a look at it.

 

https://help.corsair.com/hc/en-us/requests/new

[dwijngaards]

I have created a ticket for the issue: 2004461576. Any help you can provide is much appreciated!

[dwijngaards]

I haven't heard from Corsair in the last week. Is there any update on my ticket (2004461576)?

[AODev]

hello! it's 2022. I have this problem as well. Any help? I too have submitted a ticket for the issue: 2004959911 
I've also tried everything in this thread. I've never had any issues with any of the other iCue software features until I got the h100. All fans and memory seem to work just fine.

Any help will be appreciated.

 

Thanks all!

[Tr-Brid]

On 3/2/2021 at 6:51 AM, Corsair Mordred said:

Hey QuantumSchema

 

If you could PM me with the ticket ID, I can have it hurried along a little.

 

@sincerity

if you shoot us an email at https://help.corsair.com we can run you through a firmware reset

Hello, would someone be able to assist me or boost my ticket so I can get the help I would like to have my pc working again its been 2 days.

Regards,

Tri-Brid