silencer12 Posted January 27, 2021 Share Posted January 27, 2021 (edited) I felt I should probably make a new thread for my technical error with iCUE instead of posting in the patch notes. I upgraded to the latest iCUE from 3.20 due to crashing with the game Hell Let Loose since iCUE was listed as one of the causes. I have used versions after 3.20. It was never fixed. I do not know if anyone else reported it. When I shutdown my system, this error comes up preventing my system from fully shutting down. Please fix this error. Data from eventviewer and screenshot. https://ibb.co/dWdFYS1 - Link to screenshot. https://ibb.co/Qmb1f6S - Link to second screenshot. This is the popup message I get when I try to shutdown my system. computer details. operating system - Windows 10 Pro. 64 bit. processor - i7 7700k motherboard - Asus Z270-K ram - 16 GB. videocard - Radeon RX-580 8 GB soundcard - Asus xonar dx. liquid cooler - H110i, version 1 Faulting application name: iCUE.exe, version: 3.37.140.0, time stamp: 0x5feb82e4 Faulting module name: iCUE.dll, version: 3.37.140.0, time stamp: 0x5feb829f Exception code: 0xc000041d Fault offset: 0x02bff319 Faulting process id: 0x1ff4 Faulting application start time: 0x01d6f3a8124b4195 Faulting application path: C:\Program Files (x86)\Corsair\CORSAIR iCUE Software\iCUE.exe Faulting module path: C:\Program Files (x86)\Corsair\CORSAIR iCUE Software\iCUE.dll Report Id: 63001843-32bb-4471-af3c-a9cc935cb7e8 Faulting package full name: Faulting package-relative application ID: Edited January 27, 2021 by silencer12 Link to comment Share on other sites More sharing options...
Corsair Employee Corsair Notepad Posted January 27, 2021 Corsair Employee Share Posted January 27, 2021 The version jump from 3.20.xx to 3.37.xx is a large jump and most likely you are experiencing incompatibility between the two versions caused by the update. You will need to perform a clean uninstall and install of the iCUE software. Once you do that you will need to recreate your profiles from scratch. DO NOT export the profiles and attempt to import them once you have iCUE reinstalled as the profiles are not likely to be fully compatible with the new version of iCUE due to changes in how profiles are created and interacted with over the nearly two year time frame you went without updating. https://help.corsair.com/hc/en-us/articles/360025166712-Perform-a-clean-reinstallation-of-the-Corsair-Utility-Engine-iCUE- Link to comment Share on other sites More sharing options...
silencer12 Posted January 27, 2021 Author Share Posted January 27, 2021 Thanks for the link and response. Link to comment Share on other sites More sharing options...
silencer12 Posted January 29, 2021 Author Share Posted January 29, 2021 I followed the instructions in your link. It did not resolve the error message I get. There were no corsair folders in the directories %localappdata% and %appdata% when I went to start/run in windows 10. I made sure the setting "view hidden files and folders" was turned on in my folder options. The only folders that were deleted were in my registry folder of local_machine and current_user. Last year I searched the entire registry for any folders or files that were in my Registry after I uninstalled iCUE software. It took atleast 45 minutes or so. I hope that would work too, but I still received the same error message. Thanks for your time. Link to comment Share on other sites More sharing options...
Recommended Posts