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Warranty period is misleading


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Hello,

I bought a Corsair AX860 PSU back in 2013(10th Of October). It was a DOA unit. So got a new replacement from service center within 2 weeks. Technically warranty should be up to 9th Oct 2020(7 years)? Isn’t it correct or I’m missing something here? I’m trying to submit my faulty unit since March 2020. My PSU died in March. But due to nation wide COVID lock down in my country. Service center re opened after 2-3 months later. I’m trying to deposit it since then. But the auth. service center in my city is rejecting it every time with some excuse and not giving me the RMA ticket/receipt. Sometime they say s/n in my invoice/bill is different than unit I’m trying to replace. Isn’t that obvious? Now today is the last day “technically”. Is there’s any help I can get from here so that I can deposit my psu without any issue? Wasted all these months struggling to submit my PSU. I finally mailed Corsair support today in my country. But they’re saying it is out of warranty now. It is too late. Almost 5-7 months of struggle for nothing. Now whose fault is this. Why should I suffer as a customer because of them. I really feel cheated. Very bad RMA experience.

Thanks

 

P.s: I bought the new AX850 in March 2020.

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  • Corsair Employees

What country?

 

Who is this "service center"? Is it not Corsair?

 

And what is "Corsair support in your country"? Is it not Corsair?

 

If it's near seven years, why would you not contact Corsair directly in the first place? In most countries, the local authorized reseller/service center is only obligated to support product for 2 years. In many cases, even less than that.

 

I might be able to help, but we need a lot more details.

 

The warranty is not "misleading". The 7 year warranty is with Corsair and only Corsair. Not resellers. Not distributors, etc.

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Hello,

I’m from India. Yes Corsair is here and their head office some where in south India. In India they appoint distributors and service providers to operate. We do get full warranty as mentioned on the website. But for RMA we go to their appointed service center(real headache). We can’t courier/send it directly to Corsair(India). But many companies like nVidia, Western Digital ect allow customers to courier their products directly to them. We get the ticket or RMA number, only when the person sitting there approve it for. Today after another unsuccessful RMA attempt and few mins of argument, I got the email address of Corsair-India and now according to the Corsair email reply, its already late. My warranty is just as good as over. I feel sad, they’re ignoring the fact that their service center wasted few months of mine over the s/n and “warranty period”. While surely it wasn’t over. I can’t believe these guys can’t even check and verify just two s/n’s of the original and DOA replacement unit. Which was issued by the same service center back in 2013.

 

 

Dear Customer,

 

The warranty is covered as per website, and yes your product is just out of warranty period.

 

Thank you for your understanding and choosing Corsair again.

 

Corsair Support-India

Toll Free# 1800-425-5464

 

This is their(service provider) website. http://kaizeninfoserve.in

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Who is the "appointed service center" and who directed you to go there?

 

Yes. Kaizen is the official support for Corsair in India.

 

I don't know who directed you to contact anyone else, but you should have contacted Kaizen from day one.

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No didn’t contact anyone else other than Kaizen(service center) and Corsair India(via email, today only). Distributors and service providers change here time to time. We usually hear about these new distributors and service providers changes from retail shops. If a brand switch to a good service provider people usually start buying that brand. So right now Kaizen is still handling Corsair service in India.

1. Problem I’m facing with Kaizen is that they’re not accepting my psu. But why they’re rejecting it? No clear answer.

2. Why my PSU is not under warranty from 10 Oct 2013 - 9th Oct 2020(7yrs)? No answer.

3. Why they’re raising the issue of the s/n in my invoice and unit I’m trying to RMA? Which was a DOA replacement? They don’t maintain any records? Not answering.

Edited by Sangzeel
Date correction
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Ok. So from day one you contacted Kaizen. And they told you there was an issue with the serial number of the replacement not matching the one on the original invoice?

 

Really.. it would be good to get all of the information correct in one post so we can better help you. Instead we're getting breadcrumbs here.

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EDIT: I just realized I repeated what was already said in the thread before. Erased my post.

 

It boiled down to that I think it should be verifiable that the warranty period clearly wasn't over before the case was raised (if its still valid today).

Edited by Kallex
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Yes, sadly they’re rejecting it over warranty period, since last 3-4 months and even yesterday(8th Oct 2020) or raising s/n’s issue without any convincing explanation. My PC gets stuck under infinite boot-loop with this psu. That’s all. It’s not burned or physically damaged.
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Quick question regarding the AX860 and AX850 cables. Can I use AX860 PSU cables with AX850? AX860 cables are soft. But AX850 (specially 24pin and sata) cables feels a lot shorter than AX860 and their cable ends near the shrink tubes are very stiff and hard to bend. If I’m not getting the warranty. At least I can use the old cables? They are really good.
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Quick question regarding the AX860 and AX850 cables. Can I use AX860 PSU cables with AX850? AX860 cables are soft. But AX850 (specially 24pin and sata) cables feels a lot shorter than AX860 and their cable ends near the shrink tubes are very stiff and hard to bend. If I’m not getting the warranty. At least I can use the old cables? They are really good.

 

https://www.corsair.com/us/en/psu-cable-compatibility

 

You can use all of the AX860 cables except for the 24-pin.

 

As for your warranty, I believe someone is looking into it behind the scenes.

 

FWIW: Again, Corsair India IS Kaizen. When you were using terms like "appointed service center", etc., it made things confusing because it seemed like you were contacting someone OTHER THAN Kaizen.

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No actually I really don’t have any idea that Kaizen is the Corsair in India. Never suspected that because they also handle the service of few other brands(MSI, transcend, zotac ect). This is really unfortunate that they are rejecting the RMA with the reasons “out of warranty” and s/n’s issue. Get same response every time. Even yesterday again(8th Oct 2020). They for some reason don’t agree with my warranty is valid up to 9th Oct 2020 argument.

 

As for your warranty, I believe someone is looking into it behind the scenes.

Thank you so much.

Edited by Sangzeel
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