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new Corsair 16GB bsods?


dredknight
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Dear all,

 

I started getting BSODs SYSTEM_SERVICE_EXCEPTION - ntfs.sys, on my system since I got the corsair CMSX16GX4M1A2400C16 on my Lenovo Y520. I ran some diagnostics:

- Windows memory diagnostics

- Memtest86

 

Both report issues with the corsair memory.

 

When running tests with memtest I did the test with 2 memories in the following order:

mem stick 1: SKHynyx - 8gb 2400T SA1-11 alone on slot 1

mem stick 2: the 16gb CMSX16GX4M1A2400C16

 

Test 1: both sticks in - many errors

Test 2: only stick 1 on slot 1 - no errors during tests

Test 3: only stick 2 on slot 1 - many errors (results are in memtest_results.jpg attached file).

 

Why is the corrsair reporting so many errors :(. It is less than an year old.

From what I see it is compatible with the PC configuration.

 

Any advice will be appreciated!

 

System specs:

Motherboard: Intel Sunrise Point HM175, Intel Kaby Lake-H

Processor: QuadCore Intel Core i5-7300HQ, 3300 MHz (33 x 100)

Memory (part number): CMSX16GX4M1A2400C16

Video Card # 1: nVIDIA GeForce GTX 1050

Video Card # 2: Intel HD Graphics 630

Hard Drive # 1: Kingston SA2000M8500G

Hard Drive # 2: ST1000LM035-1RK172

Lenovo_specs.jpg.010f94200deefbe0b0492746a169e51a.jpg

memtest_results.thumb.jpg.1c4b14da0c89f7b5eb5635e3601c9570.jpg

Edited by dredknight
Adding system specs
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Thank you for dropping a line Corsair Art!

 

Even though the memory is giving memtest errors when working on its own I am currently testing it on its own. If such issue arise again I will contact support.

 

One question - is it possible that memtest errors for Corsair appear because the second channel is empty? I noticed that all errors regard CPU 2 and sometimes CPU 0 addressing the space on the memory, but never CPUs 1 and 3.

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  • Corsair Employees
Hi everyone,

 

Another memory mangement BSOD with Corsair only.

Windows memory diagnostics says it is faulty too :(.

 

Will contact my reseller and see what they can do.

 

Sorry I didn't get back to you in time but seems like you'll need an exchange, unfortunately. Remember to contact us directly if you're outside of their exchange/return period.

 

-Art

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