Havoc O66 Posted February 27, 2020 Share Posted February 27, 2020 So, as above when using iCUE software you can not use the MIC mute button on the headset to mute or un-mute the microphone. The LED will turn from RED to GREEN but no actual change is made and no indicator audio is heard. This function works perfectly when the iCUE software is closed. However this is inconvenient because all the corsair peripherals like the keyboard and mouse go back to the default lighting and profiles, which is annoying. This also will not allow you to turn the RGB lighting on the Virtuso off to increase the battery charge life. Has anyone found a fix for this? I cant see one on the forum. The software defiantly needs patching which is bizarre for a headset that's been out for ages now. Link to comment Share on other sites More sharing options...
Laciterado Posted April 16, 2020 Share Posted April 16, 2020 Got the same issue now, did you found a solution for this problem ? Link to comment Share on other sites More sharing options...
Havoc O66 Posted June 26, 2020 Author Share Posted June 26, 2020 Got the same issue now, did you found a solution for this problem ? Nope, still broken. I did have it working for a short time after the previous update (not the latest version), whilst having it plugged in on USB it would allow muting through the microphone with the audio cue but not when in wireless mode. However since updating iCUE firmware (along with my other corsair devices) it has fully stopped working again. As before I can only get the mute function to work when iCUE is disabled. TBH corsair have been less than helpful with this and not even replied to email. I'll be getting rid of this shortly and potentially changing brands, as i've also had issues with my mouse buttons. Link to comment Share on other sites More sharing options...
Miguel_On_ Posted September 29, 2020 Share Posted September 29, 2020 Hello, I have the same problem that the microphone does not mute with iCue open, even if the led of the microphone changes. If I close iCue the mute button works fine. Has anyone found a solution? Thank you very much Link to comment Share on other sites More sharing options...
Corsair Employee Corsair Nick Posted September 30, 2020 Corsair Employee Share Posted September 30, 2020 Which version of iCUE and Windows Feature Update are you running currently? You can check the iCUE version in the settings tab, and Windows Update version under OS Build Info in your "Window Update Settings" window. Also try repairing iCUE to see if this improves the behavior: Unplug your USB headphones. Close iCUE. Go to your Control Panel. Click on Programs. Click on Uninstall a Program. Right click on CORSAIR iCUE Software. Click Repair. Follow onscreen instructions. Plug headset back in. Be sure to backup your profiles before beginning this process so you don't have any chance of losing them. Link to comment Share on other sites More sharing options...
Miguel_On_ Posted October 1, 2020 Share Posted October 1, 2020 Hello, I have performed the steps indicated twice and the microphone mute button with iCue open still does not work. I have also done a clean install and neither. thanks Link to comment Share on other sites More sharing options...
Corsair Employee Corsair Nick Posted October 13, 2020 Corsair Employee Share Posted October 13, 2020 We just released a new update to iCUE (3.34.161), please try installing it and see if that improves the behavior: https://downloads.corsair.com/Files/CUE/iCUESetup_3.34.161_release.msi Link to comment Share on other sites More sharing options...
ChiefSpoonS Posted November 10, 2020 Share Posted November 10, 2020 We just released a new update to iCUE (3.34.161), please try installing it and see if that improves the behavior: https://downloads.corsair.com/Files/CUE/iCUESetup_3.34.161_release.msi This didn't help. Link to comment Share on other sites More sharing options...
Corsair Employee Corsair Nick Posted November 11, 2020 Corsair Employee Share Posted November 11, 2020 Does the mic function when pressing the mute function in the iCUE software? Does being in USB or wireless mode affect the mic functionality? If you are still running into issues, I would also reach out to our Technical Support team for assistance: https://support.corsair.com/ Link to comment Share on other sites More sharing options...
dirtyrobot Posted November 23, 2020 Share Posted November 23, 2020 (edited) This is still busted in 3.35.152 I should also add the when pressing the hardware mute button the icon changes in iCUE and Sidetone is disabled but it has no effect on other apps such as Discord. Windows shows the mic as being unmuted. Edited November 23, 2020 by dirtyrobot Link to comment Share on other sites More sharing options...
Corsair Employee Corsair Nick Posted November 25, 2020 Corsair Employee Share Posted November 25, 2020 Does mute functionality return if you have Windows Sound Settings open when you press the button? Also, try right clicking on the shortcut or executable, select properties, and enabling Windows 8 compatibility. Link to comment Share on other sites More sharing options...
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