SeekNDestroy Posted April 25, 2018 Share Posted April 25, 2018 (edited) Hello all, i am from India (Lucknow, UP). I purchased a corsair crystal 460 X RGB from an authorised dealer. few weeks ago, all of the fans's led stopped working so i checked the controller with my friend's SP120s and to my suprise the controller was 100% working. so as the fans were under warranty. i took them to kaizen infoserve for RMA and they accepted it and gave me an RMA number and sent the fans for RMA. Now, today i got a mail saying that the fans do not have serial number on them and they can't process RMA as per their policy. so, i sent them copy of invoice along with cabinet serial number and few pictures of the case for proof. i got a mail saying that Yes, we have forwarded to concerned dept. Thank you, Corsair Support Now, what should i do? i was told by the customer service to submit the fans so i did and now this? i have although sent the serial number and all which wasn't asked or mentioned anywhere earlier by anyone. can someone please track and forward my request to process the RMA ? RMA Number is CEL717347C. Thank You. Edited April 25, 2018 by SeekNDestroy Link to comment Share on other sites More sharing options...
Corsair Employees Corsair StormShadow Posted April 25, 2018 Corsair Employees Share Posted April 25, 2018 You will need to figure it out with Kaizen. But by policy, we will not accept any returning part without a valid SN sticker. Link to comment Share on other sites More sharing options...
SeekNDestroy Posted April 26, 2018 Author Share Posted April 26, 2018 You will need to figure it out with Kaizen. But by policy, we will not accept any returning part without a valid SN sticker. But those fans came up pre fitted with the cabinet. Can't i claim warranty for those? This is utter pathetic service. Probably my last Corsair product. Link to comment Share on other sites More sharing options...
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