kartek88 Posted July 7, 2018 Share Posted July 7, 2018 I bought Corsair H115i Pro to replace my stock Ryzen 2700X cooler. Even I have the same issue with temperature reported in iCUE software where package temp is between 80-85 C whereas HWmonitor and MSI afterburner shows 39C. Is there any firmware update to fix this? Link to comment Share on other sites More sharing options...
DevBiker Posted July 7, 2018 Share Posted July 7, 2018 It's not a firmware update. It'll be an update to iCue. Link to comment Share on other sites More sharing options...
PaxUX Posted July 11, 2018 Share Posted July 11, 2018 Just finished a new build last night with a Ryzen 2700x + 115i RGB, seeing crazy high temp numbers and thought the pump was broken! Yeah think with a cooler product the QA team would check the Temps being reported by the software lol.... Link to comment Share on other sites More sharing options...
LightCacher Posted July 17, 2018 Share Posted July 17, 2018 Same iusse here with Corsair link and 2700x. An update as soon as possible would be appreciate Link to comment Share on other sites More sharing options...
JpRocket45 Posted July 24, 2018 Share Posted July 24, 2018 Same issue here thought it was my Motherboard kept updating the Bios was lost (CrossHair Vii Hero) I uninstalled all corsair software no issues also just a note NZXT software is working so i have that installed but no colored fans or anything sigh... anyway hope this is fixed soon!! Link to comment Share on other sites More sharing options...
Jayri Avieock Posted August 14, 2018 Share Posted August 14, 2018 I think y'all should be looking for a temperature sensor that's +10°C the CPU cause I found the closest one and make a custom curve based upon the higher temps. Least it's easier to predict temps with that! Link to comment Share on other sites More sharing options...
Gary7 Posted August 15, 2018 Share Posted August 15, 2018 (edited) Same here. To check, I tried the cooler that comes with the processor and Corsair Link gave me the same results. Edited August 15, 2018 by Gary7 image doesn't appear. Link to comment Share on other sites More sharing options...
seanpatrick Posted September 9, 2018 Share Posted September 9, 2018 I can confirm this too. I hope this will get fixed soon Just upgraded to a 2600 from 1600, and now the temp is all screwed up for me too (checked against multiple other software like Aida 64, HwInfo64 etc) Link to comment Share on other sites More sharing options...
DevBiker Posted September 9, 2018 Share Posted September 9, 2018 Just upgraded to a 2600 from 1600, and now the temp is all screwed up for me too (checked against multiple other software like Aida 64, HwInfo64 etc) Already responded in the separate thread that you made. Multiple posts on the same issue really aren't helpful. Just sayin' ... Link to comment Share on other sites More sharing options...
LightCacher Posted September 13, 2018 Share Posted September 13, 2018 Corsair is aware of this and working on the fix. I don't have an ETA. In all honesty, the temp sensors for the AMD platform are something of a challenge due to AMD's implementation. And they changed the temperature offset for the 2nd generation Ryzens somewhat at the last minute without telling anyone. This was actually mentioned in the press shortly after the release of the CPUs. Any news about this?? I'am very disappointed by Corsair for this issue, several months have passed and I'am tired to see this wrong value daily on Corsair Link. Link to comment Share on other sites More sharing options...
DevBiker Posted September 13, 2018 Share Posted September 13, 2018 It should be fixed in the current iCue build. Keep in mind that, while it's easy to blame Corsair, it's not entirely their fault. Reviews of the 2nd gen Ryzen noted that AMD changed the thermal sensor offsets at the last minute and without really telling anyone about it. From there, the fix needs to be rolled into the CPUID SDK that they use for monitoring and then integrated into iCue - none of which can happen overnight. Certainly, it's frustrating - I get that - but at least some of that frustration should be directed towards AMD as well. Link to comment Share on other sites More sharing options...
LightCacher Posted September 13, 2018 Share Posted September 13, 2018 It should be fixed in the current iCue build. Keep in mind that, while it's easy to blame Corsair, it's not entirely their fault. Reviews of the 2nd gen Ryzen noted that AMD changed the thermal sensor offsets at the last minute and without really telling anyone about it. From there, the fix needs to be rolled into the CPUID SDK that they use for monitoring and then integrated into iCue - none of which can happen overnight. Certainly, it's frustrating - I get that - but at least some of that frustration should be directed towards AMD as well. Thanks for your reply. I understand what do you say. IMHO if there is so complicated things behinds, (I speak as incompetent) why not implement a sort of manual offset in CL? So I know that my 2700x temp are under -30° I set -30 and so I see the real temp. It is possible to do? Thanks :) Link to comment Share on other sites More sharing options...
DevBiker Posted September 13, 2018 Share Posted September 13, 2018 Thanks for your reply. I understand what do you say. IMHO if there is so complicated things behinds, (I speak as incompetent) why not implement a sort of manual offset in CL? So I know that my 2700x temp are under -30° I set -30 and so I see the real temp. It is possible to do? Thanks :) All things are possible ... it's a question of time, money, available resources, and other priorities. So ... it's possible. Will it happen? I don't know. Link to comment Share on other sites More sharing options...
savinho1 Posted December 4, 2018 Share Posted December 4, 2018 Ive found a solution for the problem. I just registered to help you guys out. In iCue: 1. Go to Settings. 2. Update Firmware (even when u already have the newest) 3. It will remind you, that you already have the newest Version. 4. Force Update. 5. Cooling makes some strage noises -> Profit Hope my post was usefull. :) Link to comment Share on other sites More sharing options...
Toolcrazy Posted January 16, 2020 Share Posted January 16, 2020 January 2020 and still not fixed. R7 2700X and still wrong temp. Link to comment Share on other sites More sharing options...
Gvaz Posted May 29, 2020 Share Posted May 29, 2020 January 2020 and still not fixed. R7 2700X and still wrong temp. Almost June 2020 now, and the same issue remains. Unless they do something soon, it's likely it wont ever get fixed. Link to comment Share on other sites More sharing options...
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