AMG1626865600 Posted December 23, 2017 Share Posted December 23, 2017 I bought a K70 RGB keyboard today and the software won't install at all, it just comes up with the error message "The system cannot open the device or the file specified" This is the log file... MSI (s) (D4:40) [17:57:34:489]: Running installation inside multi-package transaction C:\Users\billg\Downloads\CorsairUtilityEngineSetup_2.21.67_release.msi MSI (s) (D4:40) [17:57:34:489]: Grabbed execution mutex. MSI (s) (D4:E8) [17:57:34:489]: Resetting cached policy values MSI (s) (D4:E8) [17:57:34:489]: Machine policy value 'Debug' is 0 MSI (s) (D4:E8) [17:57:34:489]: ******* RunEngine: ******* Product: C:\Users\billg\Downloads\CorsairUtilityEngineSetup_2.21.67_release.msi ******* Action: ******* CommandLine: ********** MSI (s) (D4:E8) [17:57:34:490]: Machine policy value 'DisableUserInstalls' is 0 MSI (s) (D4:E8) [17:57:34:491]: Note: 1: 2203 2: C:\Windows\Installer\inprogressinstallinfo.ipi 3: -2147287038 MSI (s) (D4:E8) [17:57:34:492]: SRSetRestorePoint skipped for this transaction. MSI (s) (D4:E8) [17:57:34:493]: Note: 1: 1309 2: 5 3: C:\Users\billg\Downloads\CorsairUtilityEngineSetup_2.21.67_release.msi MSI (s) (D4:40) [17:57:36:116]: I/O on thread 10216 could not be cancelled. Error: 1168 MSI (s) (D4:40) [17:57:36:116]: I/O on thread 7660 could not be cancelled. Error: 1168 MSI (s) (D4:40) [17:57:36:116]: I/O on thread 11972 could not be cancelled. Error: 1168 MSI (s) (D4:40) [17:57:36:116]: I/O on thread 18568 could not be cancelled. Error: 1168 MSI (s) (D4:40) [17:57:36:116]: I/O on thread 5728 could not be cancelled. Error: 1168 MSI (s) (D4:40) [17:57:36:116]: I/O on thread 17896 could not be cancelled. Error: 1168 MSI (s) (D4:E8) [17:57:36:117]: MainEngineThread is returning 110 MSI (s) (D4:40) [17:57:36:117]: No System Restore sequence number for this installation. === Verbose logging started: 23/12/2017 17:57:34 Build type: SHIP UNICODE 5.00.10011.00 Calling process: C:\Users\billg\AppData\Local\Temp\MSI23832\InstallerGui.exe === MSI © (A8:7C) [17:57:34:486]: Resetting cached policy values MSI © (A8:7C) [17:57:34:486]: Machine policy value 'Debug' is 0 MSI © (A8:7C) [17:57:34:486]: ******* RunEngine: ******* Product: C:\Users\billg\Downloads\CorsairUtilityEngineSetup_2.21.67_release.msi ******* Action: ******* CommandLine: ********** MSI © (A8:7C) [17:57:34:487]: Client-side and UI is none or basic: Running entire install on the server. MSI © (A8:7C) [17:57:34:487]: Grabbed execution mutex. MSI © (A8:7C) [17:57:34:487]: Cloaking enabled. MSI © (A8:7C) [17:57:34:487]: Attempting to enable all disabled privileges before calling Install on Server MSI © (A8:7C) [17:57:34:487]: Incrementing counter to disable shutdown. Counter after increment: 0 The system cannot open the device or file specified. MSI © (A8:7C) [17:57:36:119]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied. Counter after decrement: -1 MSI © (A8:7C) [17:57:36:119]: MainEngineThread is returning 110 === Verbose logging stopped: 23/12/2017 17:57:36 === Any help on this would be much appreciated! Link to comment Share on other sites More sharing options...
Toasted Posted December 25, 2017 Share Posted December 25, 2017 Try downloading an older version of CUE and see whether that changes anything. 2.19.65 http://downloads.corsair.com/download?item=Files/CUE/CorsairUtilityEngineSetup_2.19.65_release.msi Link to comment Share on other sites More sharing options...
AMG1626865600 Posted December 27, 2017 Author Share Posted December 27, 2017 I did that and it worked thanks but it's outdated is it not? concerning what you can do with the rgb lighting? Link to comment Share on other sites More sharing options...
hastegag Posted December 27, 2017 Share Posted December 27, 2017 I did that and it worked thanks but it's outdated is it not? concerning what you can do with the rgb lighting? As far as i know it is the same basically there were just bug fixes since then. You may want to try reinstalling the new one if you're in a relaxed environment. There may have been something stuck that now can install properly? The newest CUE is definitely more stable (on my end) than 2.19, but if that is working fine for you why rock the boat. Link to comment Share on other sites More sharing options...
AMG1626865600 Posted December 27, 2017 Author Share Posted December 27, 2017 It's not 2.19 I got working it's 1.16 unfortunately that's the only one I could get to work, but I've opened a ticket with Corsair, so I'll see what they come back with, "If they come back at all" Thanks Link to comment Share on other sites More sharing options...
AMG1626865600 Posted December 27, 2017 Author Share Posted December 27, 2017 Just thought I'd give an update on this, I was using google chrome to download the file 2.21.67 and then run it when it was downloaded and as I said it didn't work but I tried using Microsoft edge and just running it instead of downloading it and it has worked and installed perfectly?? I don't understand why but maybe this will help someone else! Link to comment Share on other sites More sharing options...
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