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RMA process stuck ?


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I created a ticket on support.corsair.com and after a few messages and tests, I've been told the RMA was approved.


But then, NOTHING happened. I didn't get any mail with instructions, and no, it didn't end in my spam folder.

I updated the ticket saying I didn't get the instructions and no one answered it.


So, it's supposed to be approved since the 21th and we're the 27th, maybe your new ticket system failed this ticket, and ok, it happens with any software, but I want to send back the memory.


The stuck ticket number is 621505.

Should I create a new ticket ?

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