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CUE not detecting keyboard on boot


caspdan

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I just recently got the K70 RGB.

But I don't know why CUE is not picking up my keyboard after booting into Windows. CUE starts up, but when I open it, it doesn't see my keyboard. All I get is the factory red/white LED lit.

 

I have to exit CUE and then open it again, and all is fine.

 

Any fix for this?

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Hi Guys,

 

I'm having the same issues.

 

Currently have Cue software version 1.16.42

 

Here's a log printout for me.

 

[2016-06-06T12:40:49]: UserSessionInfo: locked changed to 0.

[2016-06-06T12:40:49]: UserSessionInfo: connected changed to 1.

[2016-06-06T12:40:49]: UserSessionInfo: local changed to 1.

[2016-06-06T12:40:50]: UserSessionInfo: locked changed to 0.

[2016-06-06T12:40:50]: UserSessionInfo: connected changed to 1.

[2016-06-06T12:40:50]: UserSessionInfo: local changed to 1.

[2016-06-06T12:40:52]: UserSessionInfo: locked changed to 0.

[2016-06-06T12:40:52]: UserSessionInfo: connected changed to 1.

[2016-06-06T12:40:52]: UserSessionInfo: local changed to 1.

[2016-06-06T12:40:52]: Device profile (meta) for device vid=46d pid=c231 not found.

[2016-06-06T12:40:52]: Device profile (meta) for device vid=46d pid=c232 not found.

[2016-06-06T12:40:52]: Device profile (meta) for device vid=1b1c pid=c02 not found.

[2016-06-06T12:40:52]: Device profile (meta) for device vid=1b1c pid=c04 not found.

[2016-06-06T12:40:52]: Failed to open device: vid=1b1c pid=1b13 path=\\?\hid#vid_1b1c&pid_1b13&mi_01&col01#8&17693f7&0&0000#{4d1e55b2-f16f-11cf-88cb-001111000030}

[2016-06-06T12:40:52]: Created new device object: K70 RGB; ready: 0

[2016-06-06T12:40:52]: Attached to device object K70 RGB: b=1 a=1

[2016-06-06T12:40:52]: Device profile (meta) for device vid=1e7d pid=2e22 not found.

[2016-06-06T12:40:52]: Device profile (meta) for device vid=1e7d pid=2e22 not found.

[2016-06-06T12:40:52]: Device profile (meta) for device vid=1e7d pid=2e22 not found.

[2016-06-06T12:40:52]: Device profile (meta) for device vid=1e7d pid=2e22 not found.

[2016-06-06T12:40:52]: Device profile (meta) for device vid=1e7d pid=2e22 not found.

[2016-06-06T13:56:12]: Device vid=1b1c pid=1b13 is marked 'slow startup'.

[2016-06-06T13:56:12]: Device vid=1b1c pid=1b13 is marked 'slow startup'.

[2016-06-06T13:56:12]: Device vid=1b1c pid=1b13 is marked 'slow startup'.

[2016-06-06T13:56:13]: Created new device object: K70 RGB; ready: 0

[2016-06-06T13:56:13]: Attached to device object K70 RGB: b=1 a=1

[2016-06-06T13:56:13]: Failed to open device: vid=1b1c pid=1b13 path=\\?\hid#vid_1b1c&pid_1b13&mi_01&col01#8&17693f7&0&0000#{4d1e55b2-f16f-11cf-88cb-001111000030}

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Hi Guys,

 

I'm having the same issues.

 

Currently have Cue software version 1.16.42

 

Here's a log printout for me.

 

[2016-06-06T12:40:49]: UserSessionInfo: locked changed to 0.

[2016-06-06T12:40:49]: UserSessionInfo: connected changed to 1.

[2016-06-06T12:40:49]: UserSessionInfo: local changed to 1.

[2016-06-06T12:40:50]: UserSessionInfo: locked changed to 0.

[2016-06-06T12:40:50]: UserSessionInfo: connected changed to 1.

[2016-06-06T12:40:50]: UserSessionInfo: local changed to 1.

[2016-06-06T12:40:52]: UserSessionInfo: locked changed to 0.

[2016-06-06T12:40:52]: UserSessionInfo: connected changed to 1.

[2016-06-06T12:40:52]: UserSessionInfo: local changed to 1.

[2016-06-06T12:40:52]: Device profile (meta) for device vid=46d pid=c231 not found.

[2016-06-06T12:40:52]: Device profile (meta) for device vid=46d pid=c232 not found.

[2016-06-06T12:40:52]: Device profile (meta) for device vid=1b1c pid=c02 not found.

[2016-06-06T12:40:52]: Device profile (meta) for device vid=1b1c pid=c04 not found.

[2016-06-06T12:40:52]: Failed to open device: vid=1b1c pid=1b13 path=\\?\hid#vid_1b1c&pid_1b13&mi_01&col01#8&17693f7&0&0000#{4d1e55b2-f16f-11cf-88cb-001111000030}

[2016-06-06T12:40:52]: Created new device object: K70 RGB; ready: 0

[2016-06-06T12:40:52]: Attached to device object K70 RGB: b=1 a=1

[2016-06-06T12:40:52]: Device profile (meta) for device vid=1e7d pid=2e22 not found.

[2016-06-06T12:40:52]: Device profile (meta) for device vid=1e7d pid=2e22 not found.

[2016-06-06T12:40:52]: Device profile (meta) for device vid=1e7d pid=2e22 not found.

[2016-06-06T12:40:52]: Device profile (meta) for device vid=1e7d pid=2e22 not found.

[2016-06-06T12:40:52]: Device profile (meta) for device vid=1e7d pid=2e22 not found.

[2016-06-06T13:56:12]: Device vid=1b1c pid=1b13 is marked 'slow startup'.

[2016-06-06T13:56:12]: Device vid=1b1c pid=1b13 is marked 'slow startup'.

[2016-06-06T13:56:12]: Device vid=1b1c pid=1b13 is marked 'slow startup'.

[2016-06-06T13:56:13]: Created new device object: K70 RGB; ready: 0

[2016-06-06T13:56:13]: Attached to device object K70 RGB: b=1 a=1

[2016-06-06T13:56:13]: Failed to open device: vid=1b1c pid=1b13 path=\\?\hid#vid_1b1c&pid_1b13&mi_01&col01#8&17693f7&0&0000#{4d1e55b2-f16f-11cf-88cb-001111000030}

 

Same problem with my strafe rgb mx red, this is my view logs

[2016-06-06T16:51:50]: No version attribute.

[2016-06-06T16:51:50]: No version attribute.

[2016-06-06T16:51:50]: No version attribute.

[2016-06-06T16:51:50]: UserSessionInfo: locked changed to 0.

[2016-06-06T16:51:50]: UserSessionInfo: connected changed to 1.

[2016-06-06T16:51:50]: UserSessionInfo: local changed to 1.

[2016-06-06T16:51:51]: UserSessionInfo: locked changed to 0.

[2016-06-06T16:51:51]: UserSessionInfo: connected changed to 1.

[2016-06-06T16:51:51]: UserSessionInfo: local changed to 1.

[2016-06-06T16:51:52]: UserSessionInfo: locked changed to 0.

[2016-06-06T16:51:52]: UserSessionInfo: connected changed to 1.

[2016-06-06T16:51:52]: UserSessionInfo: local changed to 1.

[2016-06-06T16:51:52]: Device profile (meta) for device vid=46d pid=c07e not found.

[2016-06-06T16:51:52]: Failed to open device: vid=1b1c pid=1b20 path=\\?\hid#vid_1b1c&pid_1b20&mi_00#7&a187a14&0&0000#{4d1e55b2-f16f-11cf-88cb-001111000030}

[2016-06-06T16:51:52]: Device profile (meta) for device vid=46d pid=c07e not found.

[2016-06-06T16:51:52]: Failed to open device: vid=1b1c pid=1b20 path=\\?\hid#vid_1b1c&pid_1b20&mi_01&col01#7&2e4da60f&0&0000#{4d1e55b2-f16f-11cf-88cb-001111000030}

[2016-06-06T16:51:52]: Created new device object: STRAFE RGB; ready: 0

[2016-06-06T16:51:52]: Attached to device object STRAFE RGB: b=1 a=1

[2016-06-06T16:51:52]: Attached to device object STRAFE RGB: b=1 a=1

[2016-06-06T16:51:52]: Device profile (meta) for device vid=46d pid=c07e not found.

[2016-06-06T16:51:52]: Device profile (meta) for device vid=45e pid=2ff not found.

[2016-06-06T16:51:52]: Device profile (meta) for device vid=46d pid=c07e not found.

[2016-06-06T16:51:52]: Device profile (meta) for device vid=46d pid=c232 not found.

[2016-06-06T16:51:52]: Device profile (meta) for device vid=46d pid=c07e not found.

[2016-06-06T16:51:52]: Device profile (meta) for device vid=46d pid=c231 not found.

[2016-06-06T16:51:52]: Device profile (meta) for device vid=46d pid=c07e not found.

[2016-06-06T16:51:52]: Attached to device object STRAFE RGB: b=1 a=0

[2016-06-06T16:51:52]: Initializing STRAFE RGB...

[2016-06-06T16:51:52]: Initialized (st=1) STRAFE RGB.

[2016-06-06T16:51:52]: SW Upd: Downloaded file does not exist?

[2016-06-06T16:51:53]: Device insertion processing complete for STRAFE RGB.

[2016-06-06T16:51:56]: Firmware Download: Index download failed.

[2016-06-06T16:52:35]: Buffer write failed, 1. request timed out for STRAFE RGB

[2016-06-06T17:25:00]: Buffer write failed, 1. request timed out for STRAFE RGB

[2016-06-06T17:26:34]: Buffer write failed, 1. request timed out for STRAFE RGB

[2016-06-06T17:39:59]: Buffer write failed, 1. request timed out for STRAFE RGB

[2016-06-06T17:46:07]: Buffer write failed, 1. request timed out for STRAFE RGB

[2016-06-06T17:46:58]: Buffer write failed, 1. request timed out for STRAFE RGB

[2016-06-06T17:46:59]: Buffer write failed, 1. request timed out for STRAFE RGB

[2016-06-06T17:47:28]: Buffer write failed, 1. request timed out for STRAFE RGB

[2016-06-06T17:47:33]: Buffer write failed, 1. request timed out for STRAFE RGB

[2016-06-06T17:47:34]: Buffer write failed, 1. request timed out for STRAFE RGB

[2016-06-06T17:47:34]: Buffer write failed, 1. request timed out for STRAFE RGB

[2016-06-06T17:47:34]: Buffer apply for Green failed. request timed out for STRAFE RGB

[2016-06-06T17:47:37]: Buffer write failed, 1. request timed out for STRAFE RGB

[2016-06-06T17:47:37]: Buffer write failed, 1. request timed out for STRAFE RGB

[2016-06-06T17:47:38]: Buffer write failed, 1. request timed out for STRAFE RGB

[2016-06-06T17:47:38]: Buffer write failed, 1. request timed out for STRAFE RGB

[2016-06-06T17:47:48]: Buffer write failed, 1. request timed out for STRAFE RGB

[2016-06-06T17:47:48]: Buffer write failed, 1. request timed out for STRAFE RGB

[2016-06-06T17:47:48]: Buffer write failed, 1. request timed out for STRAFE RGB

[2016-06-06T17:47:48]: Buffer write failed, 2. request timed out for STRAFE RGB

[2016-06-06T17:47:49]: Buffer write failed, 1. request timed out for STRAFE RGB

[2016-06-06T17:52:05]: Buffer write failed, 1. request timed out for STRAFE RGB

[2016-06-06T18:02:38]: Buffer write failed, 1. request timed out for STRAFE RGB

[2016-06-06T18:02:38]: Buffer write failed, 1.Device : STRAFE RGB,Execution result = 0, result = 0, platform error code = 995.

[2016-06-06T18:13:21]: Buffer write failed, 1. request timed out for STRAFE RGB

[2016-06-06T18:14:02]: Buffer write failed, 1. request timed out for STRAFE RGB

[2016-06-06T18:14:20]: Buffer apply for Red failed. request timed out for STRAFE RGB

[2016-06-06T18:14:21]: Buffer apply for Red failed. request timed out for STRAFE RGB

[2016-06-06T18:14:24]: Buffer write failed, 1. request timed out for STRAFE RGB

[2016-06-06T18:14:25]: Buffer write failed, 1. request timed out for STRAFE RGB

[2016-06-06T18:14:25]: Buffer write failed, 1. request timed out for STRAFE RGB

[2016-06-06T18:14:26]: Buffer write failed, 1. request timed out for STRAFE RGB

[2016-06-06T18:14:27]: Buffer apply for Blue failed. request timed out for STRAFE RGB

[2016-06-06T18:14:28]: Buffer write failed, 1. request timed out for STRAFE RGB

[2016-06-06T18:14:29]: Buffer write failed, 1. request timed out for STRAFE RGB

[2016-06-06T18:14:29]: Buffer apply for Blue failed. request timed out for STRAFE RGB

[2016-06-06T18:14:30]: Buffer apply for Blue failed. request timed out for STRAFE RGB

[2016-06-06T18:14:30]: Buffer write failed, 1. request timed out for STRAFE RGB

[2016-06-06T18:14:30]: Buffer write failed, 1. request timed out for STRAFE RGB

[2016-06-06T18:14:30]: Buffer write failed, 1. request timed out for STRAFE RGB

[2016-06-06T18:14:30]: Buffer write failed, 1. request timed out for STRAFE RGB

[2016-06-06T18:47:42]: Buffer write failed, 1. request timed out for STRAFE RGB

[2016-06-06T18:48:12]: Buffer write failed, 1. request timed out for STRAFE RGB

[2016-06-06T18:48:22]: Buffer write failed, 1. request timed out for STRAFE RGB

[2016-06-06T18:49:03]: Buffer write failed, 1. request timed out for STRAFE RGB

[2016-06-06T18:49:03]: Buffer write failed, 1. request timed out for STRAFE RGB

[2016-06-06T18:49:19]: Buffer apply for Green failed. request timed out for STRAFE RGB

[2016-06-06T18:49:23]: Buffer apply for Blue failed. request timed out for STRAFE RGB

[2016-06-06T18:49:23]: Buffer write failed, 1. request timed out for STRAFE RGB

[2016-06-06T18:49:23]: Buffer write failed, 1. request timed out for STRAFE RGB

[2016-06-06T18:49:24]: Buffer write failed, 1. request timed out for STRAFE RGB

[2016-06-06T18:49:24]: Buffer write failed, 1. request timed out for STRAFE RGB

[2016-06-06T18:49:25]: Buffer apply for Blue failed. request timed out for STRAFE RGB

[2016-06-06T18:49:25]: Buffer write failed, 1. request timed out for STRAFE RGB

[2016-06-06T18:49:28]: Buffer apply for Blue failed. request timed out for STRAFE RGB

[2016-06-06T18:49:31]: Buffer write failed, 1. request timed out for STRAFE RGB

[2016-06-06T18:49:32]: Buffer apply for Blue failed. request timed out for STRAFE RGB

[2016-06-06T18:49:32]: Buffer write failed, 1. request timed out for STRAFE RGB

[2016-06-06T18:49:32]: Buffer apply for Green failed. request timed out for STRAFE RGB

[2016-06-06T18:49:33]: Buffer write failed, 1. request timed out for STRAFE RGB

[2016-06-06T19:14:50]: Buffer write failed, 1. request timed out for STRAFE RGB

[2016-06-06T19:14:54]: Buffer write failed, 1. request timed out for STRAFE RGB

[2016-06-06T19:14:55]: Buffer apply for Green failed. request timed out for STRAFE RGB

[2016-06-06T19:14:55]: Buffer write failed, 1. request timed out for STRAFE RGB

[2016-06-06T19:14:55]: Buffer apply for Red failed. request timed out for STRAFE RGB

[2016-06-06T19:14:56]: Buffer write failed, 1. request timed out for STRAFE RGB

[2016-06-06T19:14:56]: Buffer write failed, 1. request timed out for STRAFE RGB

[2016-06-06T19:14:56]: Buffer apply for Blue failed. request timed out for STRAFE RGB

[2016-06-06T19:14:56]: Buffer write failed, 1. request timed out for STRAFE RGB

[2016-06-06T19:14:57]: Buffer write failed, 1. request timed out for STRAFE RGB

[2016-06-06T19:14:57]: Buffer write failed, 1. request timed out for STRAFE RGB

[2016-06-06T19:14:57]: Buffer apply for Green failed. request timed out for STRAFE RGB

[2016-06-06T19:14:58]: Buffer write failed, 1. request timed out for STRAFE RGB

[2016-06-06T19:14:58]: Buffer write failed, 1. request timed out for STRAFE RGB

[2016-06-06T19:14:58]: Buffer apply for Blue failed. request timed out for STRAFE RGB

[2016-06-06T19:14:59]: Buffer write failed, 2. request timed out for STRAFE RGB

[2016-06-06T19:14:59]: Buffer write failed, 1. request timed out for STRAFE RGB

[2016-06-06T19:15:00]: Buffer apply for Red failed. request timed out for STRAFE RGB

[2016-06-06T19:31:52]: Buffer apply for Blue failed. request timed out for STRAFE RGB

[2016-06-06T19:32:02]: Buffer write failed, 1. request timed out for STRAFE RGB

[2016-06-06T19:34:22]: Buffer apply for Green failed. request timed out for STRAFE RGB

[2016-06-06T19:34:37]: Buffer write failed, 1. request timed out for STRAFE RGB

[2016-06-06T19:34:37]: Buffer write failed, 1. request timed out for STRAFE RGB

[2016-06-06T19:34:41]: Buffer write failed, 1. request timed out for STRAFE RGB

[2016-06-06T19:34:41]: Buffer apply for Blue failed. request timed out for STRAFE RGB

[2016-06-06T19:34:42]: Buffer write failed, 1. request timed out for STRAFE RGB

[2016-06-06T19:34:43]: Buffer write failed, 1. request timed out for STRAFE RGB

[2016-06-06T19:34:43]: Buffer write failed, 1. request timed out for STRAFE RGB

[2016-06-06T19:34:48]: Buffer write failed, 1. request timed out for STRAFE RGB

[2016-06-06T19:34:48]: Buffer write failed, 1. request timed out for STRAFE RGB

[2016-06-06T19:34:48]: Buffer write failed, 1. request timed out for STRAFE RGB

[2016-06-06T19:34:48]: Buffer apply for Blue failed. request timed out for STRAFE RGB

[2016-06-06T19:34:48]: Buffer write failed, 1. request timed out for STRAFE RGB

[2016-06-06T19:34:49]: Buffer apply for Green failed. request timed out for STRAFE RGB

[2016-06-06T19:34:49]: Buffer apply for Blue failed. request timed out for STRAFE RGB

[2016-06-06T19:34:49]: Buffer write failed, 1. request timed out for STRAFE RGB

[2016-06-06T19:34:49]: Buffer write failed, 1. request timed out for STRAFE RGB

[2016-06-06T19:34:49]: Buffer write failed, 1. request timed out for STRAFE RGB

[2016-06-06T19:34:49]: Buffer write failed, 1. request timed out for STRAFE RGB

[2016-06-06T19:34:50]: Buffer apply for Red failed. request timed out for STRAFE RGB

[2016-06-06T20:00:53]: Buffer write failed, 1. request timed out for STRAFE RGB

[2016-06-06T20:23:01]: Buffer apply for Blue failed. request timed out for STRAFE RGB

[2016-06-06T20:46:21]: SdkController. Requesting working state leave because of transition to Suspended or Shutdown state.

[2016-06-06T20:46:22]: Requesting working state leave because of transition to Suspended or Shutdown state.

[2016-06-06T20:46:22]: Leaving working state.

This how the corsair has not responded to this issue

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Thanks for the response:

 

Here is my log. The first is after booting into Windows and the keyboard was not detected. I closed CUE and then reopened it (the second log), and then it loaded correctly.

 

 

After booting into Windows:

[2016-06-06T18:47:08]: UserSessionInfo: locked changed to 1.
[2016-06-06T18:47:08]: UserSessionInfo: connected changed to 1.
[2016-06-06T18:47:08]: UserSessionInfo: local changed to 1.
[2016-06-06T18:47:10]: UserSessionInfo: locked changed to 1.
[2016-06-06T18:47:10]: UserSessionInfo: connected changed to 1.
[2016-06-06T18:47:10]: UserSessionInfo: local changed to 1.
[2016-06-06T18:47:10]: UserSessionInfo: locked changed to 1.
[2016-06-06T18:47:10]: UserSessionInfo: connected changed to 1.
[2016-06-06T18:47:10]: UserSessionInfo: local changed to 1.

 

After closing and then opening CUE:

[2016-06-06T18:57:31]: UserSessionInfo: locked changed to 0.
[2016-06-06T18:57:31]: UserSessionInfo: connected changed to 1.
[2016-06-06T18:57:31]: UserSessionInfo: local changed to 1.
[2016-06-06T18:57:32]: Device profile (meta) for device vid=1532 pid=11a not found.
[2016-06-06T18:57:32]: Device profile (meta) for device vid=46d pid=c531 not found.
[2016-06-06T18:57:32]: Device profile (meta) for device vid=46d pid=c232 not found.
[2016-06-06T18:57:32]: Device profile (meta) for device vid=46d pid=c531 not found.
[2016-06-06T18:57:32]: Device profile (meta) for device vid=46d pid=c07c not found.
[2016-06-06T18:57:32]: Device profile (meta) for device vid=46d pid=c531 not found.
[2016-06-06T18:57:32]: Device profile (meta) for device vid=46d pid=c531 not found.
[2016-06-06T18:57:32]: Device profile (meta) for device vid=46d pid=c531 not found.
[2016-06-06T18:57:32]: Device profile (meta) for device vid=46d pid=c531 not found.
[2016-06-06T18:57:32]: Device profile (meta) for device vid=46d pid=c07c not found.
[2016-06-06T18:57:32]: Device profile (meta) for device vid=46d pid=c07c not found.
[2016-06-06T18:57:32]: Created new device object: K70 RGB; ready: 0
[2016-06-06T18:57:32]: Failed to open device: vid=1b1c pid=1b13 path=\\?\hid#vid_1b1c&pid_1b13&mi_00#8&a66af3b&0&0000#{4d1e55b2-f16f-11cf-88cb-001111000030}
[2016-06-06T18:57:32]: Device profile (meta) for device vid=46d pid=c07c not found.
[2016-06-06T18:57:32]: Device profile (meta) for device vid=1532 pid=11a not found.
[2016-06-06T18:57:32]: Device profile (meta) for device vid=1532 pid=11a not found.
[2016-06-06T18:57:32]: Failed to open device: vid=1b1c pid=1b13 path=\\?\hid#vid_1b1c&pid_1b13&mi_01&col01#8&19708e87&0&0000#{4d1e55b2-f16f-11cf-88cb-001111000030}
[2016-06-06T18:57:32]: Device profile (meta) for device vid=1532 pid=11a not found.
[2016-06-06T18:57:32]: Attached to device object K70 RGB: b=1 a=1
[2016-06-06T18:57:32]: Device profile (meta) for device vid=1532 pid=11a not found.
[2016-06-06T18:57:32]: Attached to device object K70 RGB: b=1 a=1
[2016-06-06T18:57:32]: Device profile (meta) for device vid=1532 pid=11a not found.
[2016-06-06T18:57:32]: Device profile (meta) for device vid=46d pid=c07c not found.
[2016-06-06T18:57:32]: Device profile (meta) for device vid=1532 pid=11a not found.
[2016-06-06T18:57:32]: Attached to device object K70 RGB: b=1 a=0
[2016-06-06T18:57:32]: Initializing K70 RGB...
[2016-06-06T18:57:32]: Device profile (meta) for device vid=46d pid=c231 not found.
[2016-06-06T18:57:32]: Initialized (st=1) K70 RGB.
[2016-06-06T18:57:32]: UserSessionInfo: locked changed to 0.
[2016-06-06T18:57:32]: UserSessionInfo: connected changed to 1.
[2016-06-06T18:57:32]: UserSessionInfo: local changed to 1.
[2016-06-06T18:57:32]: UserSessionInfo: locked changed to 0.
[2016-06-06T18:57:32]: UserSessionInfo: connected changed to 1.
[2016-06-06T18:57:32]: UserSessionInfo: local changed to 1.
[2016-06-06T18:57:32]: Device insertion processing complete for K70 RGB.

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@caspadan

 

Your motherboard has a third party USB controller.

You will want to make sure your third party USB drivers are up to date or refer to your motherboard's user manual to find out which port is controlled by which and connect the keyboard into a Intel controlled port.

 

@Sl4cker

 

What FW version is the keyboard on?

Reinstall CUE and see if that helps.

Have you tried a different USB port?

 

@Harry_Achel

 

Try a different USB port and see whether that changes anything.

Do you have the latest BIOS, chipset drivers, Windows updates installed? etc?

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