zoko177 Posted February 22, 2016 Share Posted February 22, 2016 Hello, There is a thing with my H1500 when the sound suddenly crash and the controller light turns purple. It's happen sometimes 5 minutes after plugging them in and sometime after hour or more. I went to the shop I bought the headset from and I get a new one but the problem still occurs. I updated all my drivers and I gone as far as updating my motherboard (which is very risky). And still without a success. I also think that it crashes only when I use skype. Tried to switch the communication software but I people I speak with say that they hear me with a lot of echo. So... any idea guys...? Cause I am really frustrated... Link to comment Share on other sites More sharing options...
Toasted Posted February 23, 2016 Share Posted February 23, 2016 Does the headset crash without the Corsair drivers installed? Can you try the headset on another computer? Does it still do the same thing? Link to comment Share on other sites More sharing options...
zoko177 Posted February 23, 2016 Author Share Posted February 23, 2016 The driver is installed, tried to uninstall it and reinstall without any change a couple of times. Gave the headset to a friend for a couple of days and it doesn't do that same problem to him, but he didn't use skype for a long calls and not that much, so it's hard to say. Tried to uninstall skype a could of times as well. Link to comment Share on other sites More sharing options...
Toasted Posted February 24, 2016 Share Posted February 24, 2016 What motherboard are you using? Is Windows, chipset drivers, etc up to date? Have you tried a different USB port if your motherboard has a third party USB controller? Link to comment Share on other sites More sharing options...
zoko177 Posted February 24, 2016 Author Share Posted February 24, 2016 Asus B85M-G As I said all drivers are up to date includes chipset. And yea, happens in all the usb ports. After it happens I need to connect it to other usb port, if I reconnect it to the same port it shows blue but doesn't work. Only after pc restart the port coming back to life. Link to comment Share on other sites More sharing options...
Toasted Posted February 25, 2016 Share Posted February 25, 2016 I would suggest you contact Corsair Technical support as they may be able to determine whether its an issue with the headset or possibly someone related to your system. https://corsair.secure.force.com/ Link to comment Share on other sites More sharing options...
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